Supervisor (Team Leader)

4 weeks ago


Iloilo City, Philippines HealthyBOS | A Knack RCM Company Full time

Job Description Utilize analytical and data skills to drive operational efficiency and performance improvements. Lead and manage a team of healthcare specialists, providing coaching, development, and performance feedback. Conduct audits to ensure adherence to healthcare insurance regulations and documentation standards. Implement strategies to enhance team attendance, reduce attrition rates, and foster a positive work environment. Manage program execution and performance metrics to achieve operational goals. Maintain a balance of fun and focused environment to motivate team members and achieve high performance. Requirements Call center experience / BPO experience required. Strong understanding of healthcare insurance and documentation requirements in the US. Proven track record in team management, coaching, and development. Ability to drive performance through effective program management and leadership. Excellent communication and interpersonal skills. Must be amenable to work onsite in Iloilo City. #J-18808-Ljbffr



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