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Network Engineer
2 weeks ago
Network Engineer – Job Description
UnifyCX's Network Engineer must be friendly and pleasant to work with, flexible, and ready to take on new challenges.
In This Role, You Will
- , implement, and maintain the company's local and wide area networks (LAN/WAN).
- Configure, support, and troubleshoot network infrastructure, including routers, switches, firewalls, and related hardware.
- Monitor network performance and ensure maximum uptime, availability, and reliability.
- Install, configure, and maintain network equipment, software, and connectivity solutions.
- Implement and maintain network security protocols to safeguard company data and systems.
- Conduct regular assessments to identify vulnerabilities and apply appropriate remediation.
- Collaborate with IT teams to ensure seamless integration of network systems with servers, applications, and cloud platforms.
- Provide technical support and problem resolution for network-related issues.
- Research and recommend network enhancements, upgrades, and emerging technologies.
- Develop and maintain accurate network documentation and diagrams.
Who You Are
To be considered, candidates are expected to have the following:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience).
- At least 3–5 years of experience in network engineering or network administration.
- Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
- Proficiency in network security practices, firewalls, and intrusion detection/prevention systems.
- Experience with network monitoring and diagnostic tools.
- Strong troubleshooting and problem-solving skills, with the ability to perform under pressure in a fast-paced environment.
- Relevant certifications such as CCNA, CCNP, or equivalent are preferred.
- Strong familiarity with Cisco, Meraki, Cato Networks, and FortiGate devices.
- Knowledge of Contact Center operations and applications (CRM, ticketing systems, VoIP, Dialer, Chat Support, Social Media Support, Workforce Management, Quality Assurance, knowledgebase, LMS) is a plus.
- Experience supporting at-home/remote agents is preferred.
Who We Are
UnifyCX is a Louisville, Kentucky, US-based company that provides personalized contact center, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
"Putting People First" is not just a motto; it's who we are and what we do. We value our employees, customers, and communities. We don't hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected. A lot of companies talk of having a family atmosphere; we put those words into action.
Location
:
- 19th and 20th Floor Eton Centris Cyberpod 5, EDSA corner Quezon Ave. Quezon City 1100, Philippines
- Ground and 4th Floors, UP TechnoHub Bldg. P, Barangay UP Campus, Commonwealth Ave., Diliman, Quezon City, Philippines
Education: Bachelor's degree or equivalent combination of education and experience.
