Network Engineer

3 weeks ago

Quezon City, Philippines UnifyCX Full time

UnifyCX Quezon City, National Capital Region, Philippines

Network Engineer – Job Description

UnifyCX’s Network Engineer must be friendly and pleasant to work with, flexible, and ready to take on new challenges.

In This Role, You Will
  • Implement, and maintain the company’s local and wide area networks (LAN/WAN).
  • Configure, support, and troubleshoot network infrastructure, including routers, switches, firewalls, and related hardware.
  • Monitor network performance and ensure maximum uptime, availability, and reliability.
  • Install, configure, and maintain network equipment, software, and connectivity solutions.
  • Implement and maintain network security protocols to safeguard company data and systems.
  • Conduct regular assessments to identify vulnerabilities and apply appropriate remediation.
  • Collaborate with IT teams to ensure seamless integration of network systems with servers, applications, and cloud platforms.
  • Provide technical support and problem resolution for network-related issues.
  • Research and recommend network enhancements, upgrades, and emerging technologies.
  • Develop and maintain accurate network documentation and diagrams.
Who You Are
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience).
  • At least 3–5 years of experience in network engineering or network administration.
  • Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
  • Proficiency in network security practices, firewalls, and intrusion detection/prevention systems.
  • Experience with network monitoring and diagnostic tools.
  • Strong troubleshooting and problem-solving skills, with the ability to perform under pressure in a fast-paced environment.
  • Relevant certifications such as CCNA, CCNP, or equivalent are preferred.
  • Strong familiarity with Cisco, Meraki, Cato Networks, and FortiGate devices.
  • Knowledge of Contact Center operations and applications (CRM, ticketing systems, VoIP, Dialer, Chat Support, Social Media Support, Workforce Management, Quality Assurance, knowledgebase, LMS) is a plus.
  • Experience supporting at-home/remote agents is preferred.
Who We Are

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

Location
  • 19th and 20th Floor Eton Centris Cyberpod 5, EDSA corner Quezon Ave. Quezon City 1100, Philippines
  • Ground and 4th Floors, UP TechnoHub Bldg. P, Barangay UP Campus, Commonwealth Ave., Diliman, Quezon City, Philippines
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Business Consulting and Services
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