Business Intelligence Specialist
3 weeks ago
Business Intelligence Specialist
Posted 1 day ago
Job DescriptionThe Business Intelligence Specialist supports operations by gathering and maintaining data, preparing reports and analyses to drive process improvements. The role requires strong analytical and technical skills, data integrity, and the ability to translate data into actionable insights. The position involves collaboration with various teams to produce reports and dashboards that inform decision-making. This description includes multiple postings for BI roles with responsibilities, qualifications, and preferred skills.
Main Responsibilities (selected examples across postings):
- Collect, validate, and maintain program data; develop daily, weekly, and monthly performance reports; build dashboards and automated reporting tools.
- Collaborate with Team Leads, Data Scientists, and other stakeholders to provide insights and align reporting with quality measures and guidelines.
- Design and maintain data models, data warehouses, and metadata; ensure data accuracy and reporting performance.
- Perform data extraction, processing, and transformation; produce user guides and documentation; support end users and troubleshoot issues.
- Ensure adherence to reporting scope and align with program/account needs; monitor real-time data for risks or opportunities.
- Present findings to stakeholders in clear, actionable formats and maintain ongoing learning and development.
- On-site or hybrid work arrangements may apply depending on the posting.
Qualifications:
- Experience building reports and dashboards in Looker Studio and/or Sisense; excellent attention to detail and data integrity.
- Strong analytical and problem-solving skills; ability to translate data into insights; effective communication to technical and non-technical audiences.
- Ability to work on-site or in hybrid settings; willingness to align reporting with program needs.
Preferred Skills (examples across postings):
- Experience with BI metrics for call centers or AI/quality monitoring; familiarity with annotation tools, rater evaluation metrics, and AI-related programs.
- Knowledge of Google Cloud Platform (GCP), SQL, advanced Google Sheets, and data visualization tools (Power BI, Tableau, Cognos, etc.).
- Experience with CRM and contact center platforms (Salesforce, Zendesk, Nice, Avaya, Five9); data storytelling and stakeholder management.
Experience and Education:
- Minimum 3 years of data analysis, reporting, or workforce performance monitoring experience preferred where noted; 3–5 years for some postings; bachelor’s degree in a quantitative field is common.
- Additional certifications in BI tools or data analytics are a plus.
Knowledge:
- Excel advanced; SQL knowledge; experience with Cognos, Power BI, Tableau, or similar BI tools; familiarity with data warehousing concepts and ETL processes.
Job Type and Location details vary by posting (e.g., on-site, hybrid, Taguig, Biñan, or other locations); some postings indicate fixed-term contracts, others full-time.
Other postings listedSenior Business Intelligence Specialist and related roles (Taguig and surrounding areas) with requirements such as:
- 5+ years of IBM Cognos BI development; data warehousing and ETL experience; strong communication and leadership abilities.
- Knowledge of Cognos Framework Manager, SQL, and dashboarding; potential exposure to Power BI or Tableau.
Additional role notes include responsibilities for annual strategic planning, performance monitoring via OKRs, MIS reporting, and cross-functional collaboration for office leasing metrics.
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