Global HR Quality Officer

21 hours ago

Makati, Philippines ING Group Full time

Position Overview For our new to build team, we are seeking a dedicated and detail-oriented Quality Management Lead to (co-) create, oversee and enhance the quality management standards across multiple HR functions. The Quality Management Lead will place a critical role in building the right controls and governance to ensure effectiveness, compliance, and continuous improvement of HR processes, aligning with organizational goals and best practices. Key Responsibilities Quality Assurance & Control Develop, implement, and monitor quality management standards for HR processes across the HR operations. Conduct regular pre-audits and reviews to ensure compliance with HR processes set-up (Global Footprint) including compliance with general / country specific organization policies, legal regulations, and industry standards. Identify areas for improvement in HR operations, recommend actionable solutions locally/globally, ensure CR’s are requested by country as result of the outcome and execution of the CR’s is done within the foreseen timeframe. Keep on checking the operational improvements are implemented. Process Improvements Analyze HR processes to identify inefficiencies and/ or incorrect implementation and suggest improvements to optimize performance and execute the necessary follow-up. Collaborate with HR teams to document and implement streamlined workflows and quality control measures. Establish metrics to measure the effectiveness of HR operations and track progress over time. Compliance Management Ensure country HR practices adhere to labor laws, audit standards, data protection regulations, and internal policies. Provide guidance and training to HR staff on maintaining compliance and improving process quality. Reporting and Documentation Prepare detailed reports on quality management findings: e.g. audit findings, quality issues, and improvement plans for senior management. Maintain updated documentation for HR processes, policies, and quality standards. Track and report key performance indicators to monitor HR function effectiveness. Training and Development Collaborate with HR teams to identify training needs and support team development Facilitate training sessions to build awareness of quality standards and best practices among staff. Qualifications and Skills Bachelor’s degree in HR management, Business Administration, or a related field. Proven experience in quality management assurance and process improvement, ideally within HR functions. GJA 16/17 and min 5 years’ experience in same area. Strong understanding of HR practices, labor laws and compliance requirements. Exceptional analytical, problem-solving, and organizational skills. Proficiency in various HR systems, quality management tools and data analysis. Excellent communication and interpersonal skills to collaborate across teams and influence change. Certifications such as Six Sigma, ISO Quality Management, or HR certifications are an advantage. Key Competencies Attention to detail and accuracy. Critical thinking and decision-making. Ability to manage multiple priorities and deadlines. Leadership and training abilities. Commitment to fostering a culture of continuous improvement. #J-18808-Ljbffr

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