Vice President Retail Branch Head

HSBC Taguig, National Capital Region, Philippines Vice President Retail Branch Head HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Vice President Retail Branch Head. The Retail Branch Head (RBH) role is an important customer facing role in IWPB Distribution. Reporting to Head of Distribution, this role is accountable for day to day management of all branch related activities. Responsibilities Leading HBAP branch of assignment in executing International Wealth and Premier Banking (IWPB) Strategy in growth, operational efficiency and customer centricity. Accountable for implementing Target Operating Model encompassing organizational structure, sales performance, profit and loss performance of branch of assignment, and overall customer experience. Delivering fair outcomes for customers and ensuring own and employee conduct supports the maintenance of orderly and transparent financial market operations. Responsible for delivering best in class customer service, driving improvements on customer journeys, deepening engagement, and preventing attrition. Ensuring branch control environment is robust by thoroughly conducting critical tasks such as KYC, Anti-Money Laundering, workflows to control and management governance, risk and compliance standards. Lead the team to deliver the Branch’s IWPB Performance measures and plan. Lead the Branch in line with the processes and activities in the TOM and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers. Use the principles and guidelines in the TOM to ensure customer needs are identified and matched to the appropriate member of the team to maximise sales potential. Personally manage the sales floor on a regular basis to ensure customer needs are met and direct the customer to the most appropriate Channel. Lead, manage and coach the branch team through resourcing, training, performance management, and knowledge sharing. Hold regular meetings with team members and communicate and address bank, region, branch and individual issues and successes. Ensure operating procedures comply with HSBC Bank plc FIM, BOG, LoBPs and Credit Policy Manual. Ensure all processes are in place, manage with Customer Service Manager, streamline work procedures, and conduct RBH Branch Checklist, Branches RCA’s. Qualifications Bachelor’s degree in finance, business, economics or related fields. MBA or postgraduate degree preferred. Proven ability in team leadership and management. Proven ability in retail sales. Proven ability in relationship management in the retail sector. Excellent interpersonal skills, with a particular emphasis on inspiring, influencing and negotiating. Coaching sales techniques, best practice and sales management on a team and one to one basis. Planning and organising skills. Analytical and problem-solving skills. Attain appropriate professional and regulatory qualifications as required by market. Additional Information Candidate with less relevant experience or skills may be offered a lower Global Career Band level than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. #J-18808-Ljbffr