Assistant Operations Manager

Overview Job Title: Assistant Operations Manager Type: Independent Contractor Location: Remote (Philippines Manila and Other Major Cities) The Law Offices of Sabrina Li, P.C. is a premier immigration law firm headquartered in Los Angeles, California, with operations in Texas, South Africa, India and the Philippines. We are dedicated to delivering personalized legal services tailored to the unique needs of each client. Our firm is mission-driven, fast-growing, and deeply committed to excellence in immigration law. Why Join Our Team? Competitive Benefits & Growth: Performance-based bonuses in recognition of your hard work Paid holidays, annual leave, and sick days to support your work-life balance Flexible remote work to support productivity and work-life balance Exciting Career Opportunity: A new role that directly supports the CEO and Operations Manager Contribute to high-impact projects across multiple departments Collaborate with an international team passionate about immigration law Be part of a culture that values trust, innovation, and measurable results Supportive Training & Empowerment: Comprehensive onboarding and structured training Opportunity to grow into more senior operational and project management roles Autonomy to design, implement, and improve workflows Role Summary We are seeking a highly capable Assistant Operations Manager to support our leadership team in optimizing firm-wide operations and driving business growth. This role goes beyond administrative support; it is designed for a proactive professional who can oversee cross-departmental initiatives, support client services, and contribute to the firm's sales and marketing efforts. The Assistant Operations Manager will work closely with the CEO and Operations Manager to ensure smooth day-to-day operations, efficient client service delivery, and measurable progress in firm development initiatives. Responsibilities Primary Responsibilities (Core Focus) Operations & Project Coordination: Support the Operations Manager in overseeing firm-wide initiatives and workflows. Route inquiries efficiently to relevant departments and monitor timely resolution. Track progress on departmental initiatives and provide regular updates to leadership. Assist in designing, implementing, and improving workflows for efficiency. Client Services & Experience Monitor client communications to ensure consistency and high-quality service delivery. Support the implementation of service standards and client satisfaction metrics. Collaborate with leadership to identify and proactively resolve client service issues. Reporting & KPI Management Compile reports on firm-wide metrics, including operations and client services. Support data analysis to identify opportunities for performance improvement. Flag delays, risks, or bottlenecks impacting departmental KPIs. Secondary Responsibilities (Support as Needed) HR & Recruitment Support Assist with candidate screening, scheduling interviews, and maintaining the recruitment pipeline. Support onboarding logistics when required. Administrative & Executive Support Manage cross-departmental communications and scheduling. Prepare meeting briefs, agendas, and decision-making materials for leadership. Qualifications Education & Experience Bachelor's degree in Business Administration, Operations Management, Communications, or a related field. Minimum 5 years of experience in operations, project coordination, or executive support. Proven ability to handle cross-departmental reporting and KPI tracking. Law firm or legal services experience is highly preferred but not required. Skills & Attributes Native-level fluency in English with excellent verbal and written communication. Strong organizational, research, and planning skills. Analytical mindset with the ability to translate data into actionable insights. Comfortable engaging with external stakeholders and business partners. Proactive, tech-savvy, and solutions-oriented. Technical Proficiency (Required) monday.com (Mandatory): Highly proficient in setting up boards, automations, dashboards, and workflows for task tracking and project planning. AI Tools: Highly adaptable, with demonstrated ability to leverage AI functionalities (ChatGPT, Gemini, Box AI, etc.) to improve efficiency, reporting, and decision-making. CRM: Salesforce or similar. Productivity & Scheduling: Google Workspace, Microsoft Office, Dialpad, Zoom. Compensation Package USD 2,000 - 2,500/month, with potential growth to USD 3,000 based on performance. Paid Leave: U.S. federal holidays, 5 days paid annual leave, 5 days paid sick leave, and local holidays after 12 months. Performance Bonuses: Based on KPIs and project impact. Regular Remuneration Reviews: Benchmarking against performance and market standards. Working Hours: Full-time 8-hour shifts (Monday to Friday) with flexibility based on business needs. Application Process Applicants must submit the following at various stages of the application process: Resume/CV highlighting operations/project management experience Short Video Response covering: An example of when you built and automated a monday.com board to coordinate projects or workflows. How you have leveraged AI tools to enhance efficiency or solve operational challenges. Portfolio or Samples of reports, dashboards, process improvements, or project briefs. Proof of Qualifications (transcripts/certifications) may be requested later. Reference checks may be conducted prior to offer. This is a fully remote contractor role based in the Philippines. A 3-month probationary period applies. We are an equal opportunity employer and welcome applicants from all backgrounds. Join our firm as an Assistant Operations Manager and play a crucial role in driving our mission forward. #J-18808-Ljbffr