Program Coordinator

2 days ago

Philippines ECLARO Full time

Program Coordinator Program Coordinator handles a variety of administrative, data entry and project-based tasks as assigned by the Program Manager. Responsibilities include onboarding candidates, monitoring missing timesheets, expenses, invoice submissions, ensuring approval completion by Payroll Deadline cut-off, maintaining data within VMS or Client Facing Systems, and assisting in end of assignment work. Key Responsibilities Manage the general mailbox, responding timely and accurately to hiring manager and supplier inquiries. Assist the Program Manager and stakeholders during requisition and contingent worker management processes, including requisition approvals, interview scheduling, onboarding, offboarding, time and expense management. Support onboarding and offboarding activities: ensure onboarding steps are completed accurately and on time, collaborate with suppliers and internal teams to resolve issues; ensure termination activities completed. Prepare and distribute weekly/monthly dashboards and ad hoc reports for client and internal use. Monitor Power BI and VMS dashboards regularly, document anomalies and proactively escalating issues as needed. Meet deadlines for weekly tasks and reporting assigned by manager. Ensure assigned tasks performed to meet program SLAs. KPIs & Performance Metrics Email & Ticketing Response Time – respond/acknowledge within 1 hour and per company SLAs. Weekly report completion by deadline; follow-up on missing timecards, pending approvals, rejected timesheets. Program SLA compliance – 95% or greater. Net Promoter Score – overall program satisfaction ≥20 with ≥30% response rate. Education and Work Experience High School Diploma. 1‑3 years’ experience as recruiting assistant, staffing coordinator, or administrative assistant. Technical Proficiency Proficient with Microsoft Office and Adobe products. Knowledge of VMS, HRIS, or ATS systems. Knowledge of office administrative procedures and standard office equipment. Core Competencies Team player. Time management, multi‑tasking, attention to detail. Strong follow‑up skills – honor and meet deadlines. Good communication skills (written and verbal). Ability to take and follow direction, escalating problems when necessary. Travel Minimal travel on an as‑needed basis. Work Conditions Professional office environment; largely sedentary role; may require lifting up to fifteen pounds; minimal travel. Seniority Level Entry level. Employment Type Other. Job Function Other. Industries Staffing and Recruiting. #J-18808-Ljbffr

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