Workday Support Lead

1 day ago

Taguig, Philippines Xurpas Enterprise Full time

Workday Support lead handling incidents and problem tickets, investigation and resolution, ensuring SLAs are met by the team Provide SME support for Workday-related inquiries from the client and team Spearhead initiatives for continuous improvement in processes and application support Lead and manage the Workday Finance Support team, ensuring timely resolution of issues and requests. Act as the SME for Workday Finance Core (General Ledger, Accounts Payable, Accounts Receivable, Assets, Banking & Settlement, Expenses, Procurement). Provide day-to-day support for Workday Financials, including troubleshooting, configuration updates, and enhancements. Oversee Workday Finance configuration, security roles, and business process design. Collaborate with Finance and business teams to gather requirements, analyze impacts, and deliver effective solutions. Manage Workday release cycles—coordinate testing, deployment, and adoption of new features. Ensure data accuracy, compliance, and audit readiness across financial modules. Partner with IT on Workday integrations (EIB, Core Connectors, Studio) with external finance systems and banks. Document support processes, SOPs, and training materials for end users. Drive continuous improvement initiatives to enhance efficiency and user experience in Workday Financials. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful software-driven solutions Minimum 5 years of Workday Financials/Finance Core experience, including configuration and support Minimum 4 years of experience in Workday Procurement Expertise in Workday Finance Core modules (GL, AP, AR, Expenses, Banking, Procurement, Assets) Strong knowledge of finance operations and accounting principles Experience with Workday security administration and business process configuration Familiarity with Workday integrations (EIB, Core Connectors, Studio) Excellent leadership, analytical, and problem-solving skills Strong stakeholder management and communication abilities Willing to work Night shift – 9pm to 7am PHT #J-18808-Ljbffr

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