
Workday Support Lead
4 days ago
Responsibilities
- Workday Support lead handling incidents and problem tickets, investigation and resolution, ensuring SLAs are met by the team
- Provide SME support for Workday-related inquiries from the client and team
- Spearhead initiatives for continuous improvement in processes and application support
- Lead and manage the Workday Finance Support team, ensuring timely resolution of issues and requests.
- Act as the SME for Workday Finance Core (General Ledger, Accounts Payable, Accounts Receivable, Assets, Banking & Settlement, Expenses, Procurement).
- Provide day-to-day support for Workday Financials, including troubleshooting, configuration updates, and enhancements.
- Oversee Workday Finance configuration, security roles, and business process design.
- Collaborate with Finance and business teams to gather requirements, analyze impacts, and deliver effective solutions.
- Manage Workday release cycles—coordinate testing, deployment, and adoption of new features.
- Ensure data accuracy, compliance, and audit readiness across financial modules.
- Partner with IT on Workday integrations (EIB, Core Connectors, Studio) with external finance systems and banks.
- Document support processes, SOPs, and training materials for end users.
- Drive continuous improvement initiatives to enhance efficiency and user experience in Workday Financials.
Qualifications
- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful software-driven solutions
- Minimum 5 years of Workday Financials/Finance Core experience, including configuration and support
- Minimum 4 years of experience in Workday Procurement
- Expertise in Workday Finance Core modules (GL, AP, AR, Expenses, Banking, Procurement, Assets)
- Strong knowledge of finance operations and accounting principles
- Experience with Workday security administration and business process configuration
- Familiarity with Workday integrations (EIB, Core Connectors, Studio)
- Excellent leadership, analytical, and problem-solving skills
- Strong stakeholder management and communication abilities
- Willing to work Night shift – 9pm to 7am PHT
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