Customer Advocate

3 weeks ago

Imus, Philippines StratifyIQ Full time

Overview We are looking for a proactive and personable Customer Support Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service. Base pay $6,000.00/yr - $7,200.00/yr About StratifyIQ We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience. Responsibilities Engage with customers via phone, email, or text to assess needs and provide tailored support Listen actively and resolve inquiries with exceptional customer service Deliver conversational, natural interactions even when following a script Adapt to shift requirements, including weekends and holidays Operate effectively both as part of a team and independently Qualifications Outstanding interpersonal and communication skills Ability to thrive in a dynamic and high-energy work environment 2+ years of customer service experience (call center experience preferred) High school diploma required; Bachelor’s degree preferred 100 Mbps or Higher Internet Speed Benefits Work From Home Paid Time Off package Monthly Incentive Opportunities Notes Salary posted is BASE salary. There are financial incentives available. Referrals increase your chances of interviewing at StratifyIQ. #J-18808-Ljbffr

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