
Customer Advocate
4 weeks ago
Overview
We are looking for a proactive and personable Customer Support Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service.
Base pay$6,000.00/yr - $7,200.00/yr
About StratifyIQWe are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience.
Responsibilities- Engage with customers via phone, email, or text to assess needs and provide tailored support
- Listen actively and resolve inquiries with exceptional customer service
- Deliver conversational, natural interactions even when following a script
- Adapt to shift requirements, including weekends and holidays
- Operate effectively both as part of a team and independently
- Outstanding interpersonal and communication skills
- Ability to thrive in a dynamic and high-energy work environment
- 2+ years of customer service experience (call center experience preferred)
- High school diploma required; Bachelor’s degree preferred
- 100 Mbps or Higher Internet Speed
- Work From Home
- Paid Time Off package
- Monthly Incentive Opportunities
Salary posted is BASE salary. There are financial incentives available.
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