Customer Advocate

3 days ago

San Juan, Philippines StratifyIQ Full time

Overview

We are looking for a proactive and personable Customer Support Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service.

Base pay

$6,000.00/yr - $7,200.00/yr

About StratifyIQ

We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience.

Responsibilities
  • Engage with customers via phone, email, or text to assess needs and provide tailored support
  • Listen actively and resolve inquiries with exceptional customer service
  • Deliver conversational, natural interactions even when following a script
  • Adapt to shift requirements, including weekends and holidays
  • Operate effectively both as part of a team and independently
Qualifications
  • Outstanding interpersonal and communication skills
  • Ability to thrive in a dynamic and high-energy work environment
  • 2+ years of customer service experience (call center experience preferred)
  • High school diploma required; Bachelor’s degree preferred
  • 100 Mbps or Higher Internet Speed
Benefits
  • Work From Home
  • Paid Time Off package
  • Monthly Incentive Opportunities
Notes

Salary posted is BASE salary. There are financial incentives available.

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