Marketplace Coordinator

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. About our Client: Our client is an online advertising marketplace that connects media and rights owners with brands and agencies. They offer a platform where media owners can list and sell advertising packages, while brands and agencies can search, book, and buy them online or through their dedicated sales team. About the Role: As a Marketplace Coordinator , you'll play a pivotal role bridging sales, support, and operations, ensuring seamless listing and campaign management for our client's media marketplace. You'll take ownership of onboarding new sellers, managing listing data, and maintaining fresh, compelling packages on our client's platform, while handling post-sales campaign fulfilment for brands and agencies. Responsibilities: Onboard new sellers by collecting listing data, creating advertising packages and pricing, organizing images and media kits, and uploading them to the platform for optimal marketplace display. Maintain and update seller listings, including categorizations, to ensure they remain current, compelling, and aligned with business requirements. Communicate proactively with sellers to gather fresh packages, resolve discrepancies, and promote re-listings or enhancements. Manage post-sales campaign requirements for buyers (brands and agencies), including trafficking creatives, coordinating delivery, sharing proof of posting, and generating post-campaign reports. Monitor ad campaign delivery and performance, anticipating issues and collaborating with sales and support teams to ensure smooth execution. Respond to customer queries across multiple channels with enthusiasm, turning needs into positive outcomes and bringing feedback into the business for continuous improvement. Prepare and deliver customer training materials, walk-throughs, and onboarding sessions to drive platform adoption. Promote customer loyalty by assisting with re-books, subscriptions, and personalized follow-ups to create exceptional experiences. Collaborate on promotions and configurations with the sales team, ensuring listings and campaigns are optimized for success. Engage with potential customers in social media groups and communities to build relationships and drive marketplace growth. Assist with admin tasks, such as data entry and declarative configurations in CRM tools. Stay up-to-date with the latest marketplace trends, advertising best practices, and platform updates. Requirements: Evidence of higher education (advanced diploma or above) in business, marketing, communications, or a similar field. 3+ years of hands‑on experience in operations, customer service, or advertising/media coordination, with a strong focus on data entry and management. Proven proficiency in managing listings and content uploads, including organizing images, videos, media kits, pricing, and categorizations. Strong experience in campaign management, including trafficking creatives, proof of posting, and post‑campaign reporting. Excellent English communication skills (written and spoken), with the ability to engage effectively across email, phone, face‑to‑face, and web chat. Highly organized with a positive, can‑do attitude, quick learning ability, and proactive initiative to anticipate and resolve issues. Strong interpersonal skills, able to collaborate effectively with both technical and non‑technical stakeholders, including media owners, brands, and agencies. Excellent problem‑solving and troubleshooting skills for customer queries and operational challenges. Familiarity with business software tools and basic data management practices. Desirable: Experience with Customer Relationship Management (CRM) software, such as Salesforce. Knowledge of customer success principles and processes in a media / advertising context. Exposure to revenue operations, including billing, invoicing, and subscription management. Experience with social media engagement and community building in professional groups. Experience working with large data sets and multimedia file management. Communication: Effectively communicate with both technical and non‑technical audiences, advocating for customers and turning their needs into actionable outcomes. Actively participate in team meetings, knowledge‑sharing sessions through video calls and Slack, and provide proactive updates on workflows. Communicate regularly with founder, sales, and admin teams to ensure that workflow is on track and any problems are resolved efficiently. Ensure all deadlines are managed with care and resources are used appropriately to complete work on time, to the highest standard, and on budget. Identify blockers and communicate potential solutions for consideration and discussion. Make prompt, confident decisions, and reallocate resources or work to meet expectations. Proactively seek feedback and provide constructive criticism. Benefits: Flexibility in work hours and location, with a focus on managing energy rather than time. Access to online learning platforms and a budget for professional development. A collaborative, no‑silos environment, encouraging learning and growth across teams. A dynamic social culture with team lunches, social events, and opportunities for creative input. Health insurance. Leave benefits. 13th month. Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing IT Services and IT Consulting Referrals increase your chances of interviewing at Teamified by 2x. If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now #J-18808-Ljbffr