It Service Management Associate

IT Service Management Associate – Binondo/Navotas, National Capital Region

Location: Binondo/Navotas, National Capital Region

Posted today

Job Description

Qualifications

• Graduate of any four-year college degree
• With at least one (1) year of work experience as a service advisor / fleet management staff
• With good moral character and no derogatory record

Job Duties and Responsibilities

• Reports and documents repair tickets/repair requests, material inventory reports, material pull tickets, work/service/job orders, and etc.
• Receives and inspects the vehicles submitted for servicing.
• Communicates schedules of activities to concerned parties.
• Prepares and submits the materials (e.g., spare parts, supplies) to be used for correction, corrective and preventive maintenance.
• Ensures that the driver acceptance test is communicated to all involved persons within prescribed period.
• Ensures that tools, machines and equipment, consumables, and etc. are clean, organized, complete and accounted for by performing physical count and inspection.
• Ensures that all materials are issued in good working conditions.
• Other duties that may be assigned from time-to-time.

Job Types : Full-time, Permanent, Fresh graduate

Schedule : 8 hour shift

Supplemental pay types

• 13th month salary
• Overtime pay

Education : Bachelor\'s (required)

Experience : Fleet maintenance / service advisory: 1 year (preferred)

AVALoq – IT Service Desk (Global IT Service Desk/User Support)

Location: Makati, National Capital Region

Posted today

Job Description

Your team

Support our Global IT Service Desk/User Support team by performing the activities associated with ticket lifecycle management.

Your mission

• Drive the major incident management process lifecycle as defined. Bring together resolver teams as a task force and facilitate engagement via bridge calls to resolve critical incidents faster.
• Ensure activities within a process meet defined quality, SLAs/OLAs.
• Determine if a major incident should be escalated based on priority and severity.
• Assign tickets to the appropriate support group and ensure major incidents are resolved and service restored.
• Monitor tickets using Jira and communicate with user community in a friendly, professional manner.
• Perform other duties related to Incident, Problem, and Event Management within IT Operations.

Qualifications

• IT education or equivalent qualification completed
• Experience with ITIL service lifecycle framework (Service Design, Service Transition, Service Operations, Continual Service Improvement)
• At least 2 years in an IT Service Management role
• Experience working in a global team across multiple countries/time zones
• Strong planning, organizing, time and priority management skills
• Experience in Continual Service Improvement projects
• Knowledge of ticketing tools (e.g., Jira)

Additional Information

Hybrid work model; competitive base salaries; recognition programs; equal employment opportunities and inclusive culture. Note: This description reflects our inclusive language and does not discriminate by origin, age, sexual orientation, gender identity, or other characteristics.

Management Trainee for Technical Service (Service) – COPYLANDIA OFFICE SYSTEMS CORPORATION

Mandaluyong, National Capital Region

Posted today

Job Description

Responsibilities

• Preventive maintenance as well as servicing of clients’ machines
• Delivery and installation of machines, spare parts, and consumables

Minimum Qualifications

• Graduates of a 4 or 5 year course in Engineering (Electrical/Mechanical/Computer) or completed any degree/vocational Electrical/Electronics/Computer course

Other Qualifications

• Good communication skills (oral and written)
• Personable, flexible, resourceful and industrious
• Good IT skills
• Willing to do field work, including traveling out-of-town to service client calls
• Being able to drive a motorcycle or vehicle is a plus
• Amenable to working Mondays through Saturdays
• Healthy lifestyle and able to start immediately
• Fully vaccinated against COVID-19

Application Instructions

• Please upload your updated resume (pdf preferred)

Job Types : Full-time, Permanent, Fresh graduate

Salary : Php 14,867.50 – Php 17,500.00 per month

Benefits

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule : 8 hour shift

Supplemental pay types

• 13th month salary

Education : Bachelor\'s (preferred)

Experience : Service Engineer: 1 year (preferred)

Willingness to travel

• 100% (preferred)

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