Property Management Assistant

3 weeks ago

Parañaque, Philippines Remote VA Full time

Overview

Location: Remote
Job Type: Full-time (9:00 AM - 5:00 PM EST)

We are seeking a highly organized and bilingual Property Management Assistant to join our team. This role involves providing essential tenant support, assisting with rent collections, and managing customer inquiries for our property management company. If you are detail-oriented, reliable, and fluent in both English and Spanish, we want to hear from you

Responsibilities
  • Tenant Support:
    • Provide excellent customer service to tenants via phone, email, and chat in both English and Spanish.
    • Assist with any tenant inquiries or concerns regarding their lease or property.
    • Serve as the point of contact for tenant issues and follow through to resolution.
  • Rent Collections:
    • Assist with rent collection efforts, ensuring that payments are processed on time and accurately.
    • Follow up with tenants on overdue payments and maintain records of payment history.
    • Use Rent Manager and QuickBooks to manage and track rent payments.
  • Customer Support:
    • Provide responsive and professional customer support to tenants and landlords.
    • Address property-related questions and help resolve maintenance or administrative issues.
Required Skills and Qualifications
  • Bilingual in English and Spanish (both written and spoken).
  • Experience with Rent Manager and QuickBooks is a plus.
  • Strong customer service skills and the ability to handle multiple tasks in a fast-paced environment.
  • Excellent organizational skills and attention to detail.
  • Proficiency in using Microsoft Office and other basic computer programs.
  • Ability to work remotely and manage time effectively.
Schedule
  • Full-time, Monday to Friday, 9:00 AM - 5:00 PM EST.
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