Customer Experience Manager

Customer Experience Manager

Cavite

Company: The Shaw Motor Plaza Corp. – Shaw Boulevard, Mandaluyong City

Salary: ₱ - ₱

Posted: today

Job Description

Duties and Responsibilities:

• Promotes Company through effective customer relations and goodwill activities.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer’s satisfaction on overall dealership experience.
• Contacts service customers for after-service follow-up to ensure customer’s satisfaction on the services performed, three days after the unit released from the dealer.
• Attends to customer inquiries and concerns and act immediately and effectively to resolve the same.
• Assist the operating departments on issues requiring assistance and follow-up from/to the manufacturers.
• Performs internal audit on operating departments to ensure adherence to standards set forth by the manufacturers.
• Submits internal and external reportorial requirements on or before the set deadline.
• Assist the Service Department in promoting and implementing service appointment system.
• Assist/facilities in training conducted by the department.
• Maintains an accurate and efficient file of customer data.
• Performs other duties that may be assigned as need arises.

Qualifications

• Bachelor’s Degree (Required)
• With knowledge/familiarity with automotive dealership and customer relations
• Organized and have attention to detail
• Excellent communication and interpersonal skills
• Willing to work from Monday to Saturday

Job Types: Full-time, Permanent

• Company events
• Free parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate: Carmona: Reliably commute or planning to relocate before starting work (Preferred)

Customer Service Assistant

Posted 1 day ago

Job Description

URGENT HIRING: CUSTOMER SERVICE ASSISTANT

We are urgently looking for a dedicated and customer-oriented Customer Service Assistant to join our team at LOLC Bank Philippines Inc., Dasmariñas Branch.

Location: G/F Alvicol Bldg., Aguinaldo Highway Sampaloc I Dasmariñas City, Cavite, 4114

Qualifications

• Graduate of any 4-year Business-related course
• At least 1 year of experience in Customer Service or as a Customer Service Assistant
• Banking experience, especially as a teller, is a strong advantage
• Excellent communication and interpersonal skills
• Detail-oriented, organized, and able to work well under pressure

Job Type: Full-time

Experience: Customer service: 1 year (Required)

Customer Service Representative

Posted 1 day ago

Job Description

RESPONSIBILITY:

• Accommodate clients’ questions and concerns and provide answers or responses
• Build sustainable relationships and trust with clients’ accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods of property acquisition based on the process flow.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Reporting to the Property Management Officer
• To be assigned in General Mariano Alvarez, Cavite

Qualifications

• At least 1-3 years of work experience related to customer relations
• Bachelor’s Degree in any business or office management course
• Above-average verbal and written communication skills
• Above-average analytical skills
• Customer orientation and ability to adapt/respond to different types of characters
• Organizational skills

Customer Service Representative

Posted 1 day ago

Job Description

At Cake and Cakes Bakeshop, we believe that every cake tells a story. Our team is dedicated to providing exceptional service and delicious products that make every occasion special.

We are seeking a friendly and enthusiastic Customer Service Representative to join our team. Your key responsibilities will include the following:

• Deliver excellent customer service by addressing inquiries, complaints, and orders from both online and walk-in customers across all locations.
• Utilize social media accounts to cheerfully promote products and drive sales.
• Maintain clear and effective communication with customers and team members.
• Accurately perform data entry tasks and maintain organized records.
• Proficiently use Microsoft Office and Google Sheets for various administrative tasks.

We are excited to have you in our team

Job Types: Full-time, Permanent

• Company events
• Paid training

Ability to commute/relocate: Dasmariñas, Cavite: Reliably commute or planning to relocate before starting work (Required)

Education: Senior High School (Preferred)

Experience: Customer Service Representative: 1 year (Preferred)

Location: Cavite

Customer Service Representative

Silang, Cavite ₱

Posted 1 day ago

Job Description

Experienced as CSR in warehouse setup is preferred

Providing introductory information, such as a product manual explanation, to prospective and new customers

Handling customer complaints and troubleshooting issues with products or services

Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received

Accessing databases to retrieve account information for customers

Letting customers know about additional products or services that might benefit them

Escalating queries and concerns when necessary

Updating customer records following each contact

Staying up to date on the latest products and services an organization provides

Location of Deployment: Infront of DSV Aguila Kaong RD, Brgy Maguyam Silang Cavite

Job Type: Full-time

Pay: From Php17,000.00 per month

Posted 1 day ago

Customer Service Representative

General Mariano Alvarez, Cavite ₱ - ₱

Posted today

Job Description

RESPONSIBILITY:

• Accommodate clients’ questions and concerns and provide answers or responses
• Build sustainable relationships and trust with clients’ accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods of property acquisition based on the process flow.
• Handle customer inquiries and concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

QUALIFICATIONS

• 1-3 years of work experience related to customer relations
• Bachelor’s Degree in any business or office management course
• Above-average verbal and written communication skills
• Above-average analytical skills
• Customer orientation and ability to adapt/respond to different types of characters
• Organizational skills

About Us

S-Quad Realty and Development Corporation is a trusted Realty and Development firm dedicated to assisting Filipino individuals. We are committed to delivering high-quality service by "Building your tomorrow, today."

Job Type: Full-time

• Company Christmas gift
• Company events
• Free parking
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• General Mariano Alvarez: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How much notice are you required to give your current employer?

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Location:

Willingness to travel:

• 100% (Preferred)

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Customer Service Representative

Posted today

Job Description

Customer Service Representatives will be set up for success to meet the following requirements for this role:

– Proficient in supporting customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.

– Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.

– Responding efficiently and accurately to customers through showing care and ensuring they have a memorable experience shopping with us.

– Navigate knowledge-based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.

– Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.

– Competency and initiative to meet and exceed the department metrics and individual performance goals.

– Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within DTC industry.

c. Skills/Talents the ideal candidate will posses:

– Analytical, problem solver and critical thinker.

– Ability to manage multiple channels of communication, tickets and customer conversations leading with care and empathy.

– Team player that is willing to take initiative to support customers, other agents and supervisors.

– Adaptability to thrive in a fast-paced ever changing work environment.

– Aptitude in maintaining comprehensive knowledge of the policies, procedures and SOPs for our customers.

– Positive attitude with a desire to learn and share ideas in a collaborative work environment.

– Clear and concise communicator within customer interactions and across different departments.

– Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.

– Customer-focused with strong interpersonal and tech savvy skills.

c. Qualifications:

– Customer Service Experience: 1 year (Preferred)

– Fluency in English.

– Experience with AI Intercom, Slack or other CRM software is a plus.

– Excellent written and oral communication skills.

– Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.

– Customer-focused and can demonstrate mastery of customer service skills.

– Ability to maneuver between multiple tasks.

Customer Service Representative

Posted today

Job Description

JOB DUTIES AND RESPONSIBILITIES:

• Generates and manages online operations and serves as the point-person of online platforms such as Lazada, Shopee and other marketplace.
• Answers all customer queries and concerns on Facebook messenger, Instagram and official email address
• Answers and addresses customer queries and concerns on e-commerce platforms including chat, questions and reviews
• Coordinates with sales and operations team with regards to customer inquiries and concerns as needed

JOB REQUIREMENTS:

• Candidate must possess at least a Bachelor’s/College Degree, Business Studies in Management, Marketing or equivalent
• With good interpersonal, oral and written communication skills
• With people skills, knowledgeable of sales principles and customer service practices
• Fresh Graduates are welcome to apply

Job Type: Full-time

• Company Christmas gift
• Company events
• Free parking
• On-site parking

Customer Service Supervisor

Posted 1 day ago

Job Description

* Handle customer’s inquiries or complaints in a timely manner which includes troubleshooting, identifying problem, answering questions.

* Make record of details of complaint, its comments and actions taken for further processing.

* Handle customers’ orders, follow up the production process, coordinate with other departments for shipments, customs clearance and in charge of after-sales.

* Monitor the volume and delivery rate of customers’ orders, make analysis of any abnormal situation.

* Provide invoices and account checklist to Accounting Section, filing of documents of bulk orders; follow up overdue invoices until they are paid off and report to superior if any long overdue invoices.

*Improve product knowledge and skills of handing problems to ensure the quality of customer service.

* Elicit feedback from customers to monitor their satisfaction of our product and service.

* Arrange customer’s visit

* Any ad hoc projects

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