Banking Customer Service Professional
3 weeks ago
Overview Manulife Quezon City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Banking Customer Service Professional role at Manulife . In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns. The role offers a ₱30,000 Sign-On Bonus for hires starting September 1 - November 30, 2025 . Responsibilities Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats Required Qualifications EXPERIENCE: At least one year of call center experience (international voice) handling banking accounts EDUCATION: High School/Senior High/Vocational Course or 1 year completed in a Bachelor's program SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed) HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need and/or external environment). Should also be amenable to work in U.P. Ayala Land Technohub, Quezon City Preferred Qualifications Excellent English communication skills (spoken and writing) Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service) Strong analytical and problem solving skills to understand, formulate solutions and act on customer concerns Minimum keyboarding skills of at least 35 words per minute Ability to multi-task and navigate multiple applications simultaneously What you can expect when you join our team We’ll empower you to learn and grow the career you want We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words As part of our global team, we’ll support you in shaping the future you want to see #J-18808-Ljbffr
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Banking Customer Service Professional
2 weeks ago
Quezon City, Philippines Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Banking...
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Everyday Banking Consultant
2 weeks ago
Quezon City, National Capital Region, Philippines ANZ Banking Group Full time ₱1,500,000 - ₱3,000,000 per yearAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs an Everyday Banking Consultant in our Customer Contact Centre Business Unit, you'll play a key role in helping our Australian customers with a variety of...
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Customer Service Expert
6 days ago
Quezon City, National Capital Region, Philippines ANZ Banking Group Limited Full time ₱1,200,000 - ₱2,400,000 per yearAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Customer Service Expert in our Small Business Capability Centre, you are responsible for delivering exceptional customer service and tailoring solutions...
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Customer Service Expert
4 days ago
Quezon City, National Capital Region, Philippines ANZ Banking Group Limited Full time ₱40,000 - ₱80,000 per yearAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Customer Service Expert in our Small Business Capability Centre, you are responsible for delivering exceptional customer service and tailoring solutions...
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Everyday Banking Operations Manager
7 hours ago
Quezon City, National Capital Region, Philippines ANZ Banking Group Limited Full time ₱60,000 - ₱120,000 per yearAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The EDB Operations Manager role will form part of the Customer Contact Hub – Australia Retail Division management team and have responsibility over Voice...
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Customer Care Professional
2 days ago
Marikina City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱250,000 - ₱450,000 per yearCompany DescriptionGAIC Professional Services Inc. is an outsourcing and consulting services company that caters to a diverse range of industry and sector clients. As a subsidiary of EEI, it serves as the internal professional services arm, specializing in technology-driven solutions to meet client demands effectively.Role DescriptionThis is a full-time...
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Everyday Banking Operations Manager
3 weeks ago
Quezon City, Philippines Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert: Everyday Banking Operations Manager - Customer Contact Hub Department: AR Contact Centre Division: Australia Retail Location: Quezon City About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...
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Customer Service Representative
6 days ago
Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full timeCompany DescriptionGAIC Professional Services Inc. is an Outsourcing and Consulting Services company that caters to clients across various industries and sectors. As a subsidiary of EEI, it serves as the internal professional services arm, dealing with technology-driven solutions. GAIC Professional Services is committed to providing innovative and effective...
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Customer Service Representative
2 weeks ago
Makati City, National Capital Region, Philippines East West Banking Corporation Full time ₱800,000 - ₱1,200,000 per yearAbout the JobLocation: Makati CityCorporate Title: Customer Service RepresentativeWork Arrangement: OnsiteOur Customer Service team is looking for experienced professionals to join us in Makati City with the role of Customer Service Representative.In this role you will be the primary point of contact for addressing and facilitating all customer inquiries,...
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Customer Service Officer
6 days ago
Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full time𝙆𝙞𝙘𝙠𝙨𝙩𝙖𝙧𝙩 𝙔𝙤𝙪𝙧 𝘾𝙖𝙧𝙚𝙚𝙧 𝙒𝙞𝙩𝙝 𝙐𝙨If you're eager to learn, love talking to people, and want to be part of a supportive team, we want you 𝙒𝙝𝙖𝙩 𝙬𝙚'𝙧𝙚 𝙡𝙤𝙤𝙠𝙞𝙣𝙜 𝙛𝙤𝙧: Strong communication skills Problem-solving and critical thinking...
