E-Commerce Manager

2 weeks ago

Davao City, Philippines The Hang Loose Hut Full time

About Us We’re a fast-growing e-commerce brand with a loyal community and strong momentum across Shopify, Etsy, and TikTok Shop. We’re looking for an experienced E-Commerce Manager to guide our digital retail operations to the next level — someone who combines hands‑on technical knowledge with strategic leadership. The Role As our E-Commerce Manager, you’ll oversee all online sales channels, set operational standards, and ensure a seamless shopping experience across platforms. You’ll manage current operational team members and lead the scaling of the e‑commerce team as we grow. Your focus will be on strategy, optimization, and systems management — not routine fulfillment. Key Responsibilities Oversee all e‑commerce platforms: Shopify, Etsy, and TikTok Shop. Resolve technical platform issues: troubleshoot integrations, fix listing and product sync errors, and ensure compliance with each platform’s policies. Optimize platform performance: improve conversion rates, reduce cart abandonment, and refine the customer journey. Manage team operations: supervise and mentor current staff, and recruit additional team members as growth requires. Develop and implement store policies: including customer service standards, returns, exchanges, and refund procedures. Handle compliance and regulatory requirements: ensure all listings meet standards such as state or regional product disclosure regulations. Collaborate with leadership: to set growth targets, manage platform budgets, and align store performance with marketing and brand goals. Key Qualifications 3–5+ years of experience managing multi‑channel e‑commerce operations. Deep familiarity with Shopify , Etsy , and TikTok Shop (including back‑end setup and compliance management). Proven ability to resolve platform‑specific technical issues , such as shipping setup, product data conflicts, or third‑party integrations. Experience creating and enforcing customer service and operational policies . Demonstrated success in growing online sales and improving profitability through strategic optimization. Strong project‑management and communication skills — able to lead internal team members and external vendors. Preferred Experience Background in consumer products, apparel, or lifestyle brands. Experience with analytics tools (Shopify Analytics, Google Analytics, or TikTok Shop data dashboards). Benefits Fully remote work 17 paid leaves US holidays 13th month pay #J-18808-Ljbffr

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