Admin Coordinator

20 hours ago

Cagayan de Oro, Philippines Newstel Worldwide Full time

Overview

Remote – Candidates must be based in the Philippines

Part-Time | 15 hours/week

Permanent Independent Contractor

Use Your Own Device

Join Newstel – Where Customer Care Comes First

We’re hiring an Admin Coordinator to join our remote team on a part-time, indefinite contract. You’ll play a key role in supporting our influencer/ambassador campaigns while also handling customer inquiries with care and professionalism.

Please note: While this role is remote, you must be based in the Philippines.

Shifts & Training

  • Start date: 13th October 2025 (earlier possible by discussion)
  • Working Hours: Afternoon to graveyard shifts
  • Weekend Coverage: Occasional flexibility required depending on campaign schedules and customer queries
  • Contracted Hours: 15 hours per week (part-time)
What You’ll Do

Admin – Influencer & Ambassador Coordination

  • Draft and customise contracts following our tiered system
  • Send contracts for signature (DocuSign or similar tools)
  • Track and file signed contracts in a centralised system
  • Follow up on unsigned or delayed contracts

Product Fulfilment & Cost Tracking

  • Coordinate product shipments to influencers and ambassadors
  • Track what’s been sent, when, and to whom
  • Maintain detailed records of product costs linked to campaigns

Content & UGC Follow-up

  • Support campaign manager in chasing UGC deliverables
  • Maintain clear records of deadlines, content received, and usage rights

Performance Reporting

  • Prepare monthly reports on influencer/ambassador activity
  • Analyse ROI, factoring in product costs and payments
  • Highlight top performers and flag underperformance

Customer Service (CSR)

  • Answer customer emails (e.g., tracking, product issues, product details)
  • Provide professional, empathetic responses that align with brand standards

Relationship Management

  • Act as a point of contact for influencers/ambassadors post-onboarding
  • Handle admin queries with professionalism and warmth
  • Maintain a brand-aligned and supportive communication tone
What You Bring
  • Strong written and verbal communication in English (French or other languages a plus)
  • Customer service mindset – empathetic, detail-oriented, and solution-driven
  • Administrative skills – contract handling, tracking, reporting
  • Familiarity with DocuSign, Google/Microsoft Suite, and productivity tools
  • Experience in influencer/ambassador management is a plus
  • Comfortable working to KPIs, deadlines, and campaign schedules
Experience & Tools
  • Experience in customer service, admin, or marketing coordination roles
  • Background in influencer/brand collaborations preferred but not required
  • Knowledge of reporting/analytics (Excel/Sheets)
  • Bring Your Own Device: You’ll need to use your own PC/laptop; we’ll provide screens and peripherals
Why Newstel?

At Newstel, we do things differently. We lead with empathy, adapt with agility, and never settle for "just okay." When you join us, you join a team that’s customer-obsessed and always striving to elevate the experience—for clients and colleagues alike.

Apply now and take the next step in your admin and customer service career with a team that values your voice and celebrates your impact.

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