Accounts Receivable Representative

3 weeks ago

Manila, Philippines Comcast Full time

Job Summary

Responsible for supporting accounts as they move through the collection timeline, ensuring accounts receive collection activity in timely manner. Also responsible for accurately and confidently handling customers’ inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws. Customers may include commercial, residential, federal and local government, hospitality, national, VIP, and multiple dwelling units (MDUs). Facilitates interactions with customers in a way that is in accordance with the Company’s service delivery strategy. Acts as an agent for a variety of ticket types, chat, email escalations and aging accounts. Establishes rapport and promotes effective relationships, upholding the Company’s commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

  • Utilize an expanded understanding of the collections timeline to ensure appropriate decision making.
  • Real time agent for chat to communicate with customers.
  • Liaison between internal and external customers regarding items such as serviceability, bankruptcy, credit inquiries, credit disputes and other collection related topics.
  • Make outbound and receive inbound customer contact to resolve extreme delinquencies, unauthorized charge disputes,

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