Director of Business Development

Overview Join to apply for the Director of Business Development role at Mass Markets . Position Overview: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology/e-commerce, and financial services. Our contact centers are powered by on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we foster an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to a globally expanding organization. Key Responsibilities Strategic Leadership: Develop and lead the execution of comprehensive business development strategies aligned with company goals. Market Expansion: Identify and evaluate new business opportunities, with a focus on infrastructure and long-term growth sectors. Sales Oversight: Direct regional sales and client engagement initiatives to drive pipeline development and revenue generation. Team Leadership: Provide mentorship, performance management, and strategic direction to business development teams. Lead Generation: Leverage data mining, networking, and outbound prospecting to uncover and qualify new leads. Client Engagement: Consult with prospects, communicate value propositions, and build trust with decision-makers. Pipeline Management: Develop and manage a robust pipeline from initial contact through to close, ensuring seamless handoff to sales teams when appropriate. Proposal & Contracting: Oversee the preparation of proposals and lead contract negotiations to secure new business. Market Intelligence: Stay ahead of industry trends, competitor activity, and emerging opportunities to inform strategy. Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, driven applicants are encouraged to apply. Ideal candidates are highly motivated and dedicated and should possess the qualities below. 10+ years of experience in business development, sales leadership, or strategic partnerships, preferably in B2B or infrastructure sectors. Demonstrated success in revenue generation, deal structuring, and closing complex partnerships. Strong understanding of sales cycles, lead generation strategies, and CRM tools. Proven ability to build and lead high-performing teams with a focus on accountability and results. Excellent communication, negotiation, and relationship-building skills. Strategic thinker with sound judgment and decision-making capabilities. Experience in B2B marketing and client acquisition strategies. Highly self-motivated, organized, and driven to exceed goals. Ability to build trust and foster collaboration across all levels of the organization. Compensation & Benefits At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, with benefits and incentives to support and reward team members. What You Can Expect From MCI HMO Coverage plus a dependent Dental Coverage and in-house dental assistance Free meals during training Career growth and learning opportunities Allowances for rice, clothing, and laundry Performance and loyalty bonuses Shuttle services and off-site events Opportunities for growth and promotion Raffles, recognition gifts, and employee rewards Physical & Other Requirements This job operates in a professional office environment. The employee will be largely sedentary and may sit/stand for long periods while using a computer and telephone headset. Occasional movement within the office may be required, with lifting up to 40 pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Willingness to submit to background/security investigations and drug screening as a condition of employment. Equal Opportunity Employer MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications, and MCI maintains a work environment free from discrimination. See policy for details and accommodation requests under ADA where applicable. About MCI MCI helps customers take on CX and DX challenges through industry-leading solutions, including BPO, IT Services, and related staffing and services. MCI employs 10,000+ individuals across multiple brands and locations. Note: This description provides a general overview of the role. Duties and requirements may evolve. The employer reserves the right to revise this job description at any time. This description is not an employment contract. #J-18808-Ljbffr