Technical Support Specialist

Csr Easy Account Customer Service Representative

Job Description

Orbit Teleservices helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.

Minimum Qualifications:

• at least Highschool graduate
• Attention to detail is required
• Self-motivated and can handle pressure well
• Excellent English Communication Skills
• Knowledge in basic Microsoft programs
• MUST not be currently employed

Here's What Orbit Can Offer You:

• 3 Dependents can be enrolled in our HMO after 3 months
• 13th Month Pay
• Departmental Awards
• Maternity/Paternity Leave
• Paid leaves 1SL/1VL per month can accumulate if unused
• Attendance Bonus
• 10%-15% DISCOUNT on Partner Gyms
• Competitively priced earnings packages
• Occupation advancement: Obtain growth by way of numerous training

Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program

Job Descriptions:

• Provides assistance, training, and troubleshooting support to lower-level staff.
• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
• Prepares standard reports to track workload, response time, and quality of input.
• Resolves telephone messages and delivers information

Job Types: Full-time, Permanent, Fresh graduate

Salary: Up to Php27,000.00 per month

Benefits:

• Paid training
• Pay raise

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Job Description

Desktop Support Engineer is responsible for repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problems in a timely and accurate fashion, and provide end-user assistance where required. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service requests, software installation, new computer setups, upgrades, etc.

Qualifications:

• Must have at least 1 year of IT Support experience and knowledge in Basic Network Troubleshooting, Hardware/Software support
• Open for Project based employment (1 year renewable contract)
• Flexible in terms of working schedule (morning, mid and night shift)
• Willing to work from Monday to Saturday schedule
• Must be willing to work in ROBINSONS PLACE GENSAN, J. CATHOLICO LAGAO GENERAL SANTOS CITY

Job Type: Fixed term

Contract length: 12 months

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing to work in Robinsons Gen San?

Education:

• Bachelor’s (preferred)

Experience:

• IT Support: 1 year (preferred)

Job Description

Desktop Support Engineer is responsible for repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problems in a timely and accurate fashion, and provide end-user assistance where required. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service requests, software installation, new computer setups, upgrades, etc.

Qualifications:

• Must have at least 1 year of IT Support experience and knowledge in Basic Network Troubleshooting, Hardware/Software support
• Open for Project based employment (1 year renewable contract)
• Flexible in terms of working schedule (morning, mid and night shift)
• Willing to work from Monday to Saturday schedule
• Must be willing to work in ROBINSONS PLACE GENSAN, J. CATHOLICO LAGAO GENERAL SANTOS CITY

Job Type: Fixed term

Contract length: 12 months

Schedule:

• 10 hour shift
• 8 hour shift

Application Question(s):

• Are you willing to work in Robinsons Gen San?

Education:

• Bachelor’s (preferred)

Experience:

• IT Support: 1 year (preferred)

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