Business Support Analyst

4 weeks ago

Quezon City, Philippines Manulife Financial Full time

Overview

The Business Support Analyst will be responsible in ensuring SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in performing the team's daily operations and providing support to business users in addressing easy to moderate business issues.

Position Responsibilities
  • Monitoring and clearing the SCD message queue throughout the day to ensure all transactions are elevated to final status at end of day.
  • Monitoring the team shared mailbox throughout the day and taking appropriate action on the emails received.
  • Generating IOI ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame (generally 30 minutes).
  • Investigating Transaction Hub (THUB) unknown queries and generating adhoc transactions to THUB as needed
  • Supporting adhoc analysis to identify root cause of production problems and develop timely solutions.
  • Executing acceptance test for implementation of new security types and functionalities and system upgrade.
  • Executing and validating test cases for end-to-end processes.
  • Supporting for period end close processes.
  • Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain static data table such as: Portfolio, Security, Transaction, Bank Account, Segment, Accounting configuration
  • Identifying opportunities to leverage system capabilities in order to meet business requirements.
  • Any other duties or projects assigned from time to time within or beyond working hours if needed.
Required Qualifications
  • Bachelor’s degree in Finance or Accounting with a minimum of five (5) years of experience
  • Hands-on SCD experience would be an asset
  • Experience working directly with business clients in addition to application support teams
  • Previous experience in investment operations in insurance or financial services
  • Ability to work sell independently as well as with others as part of a team
  • Ability to grasp new concepts and information quickly
  • Eager to build strong relationships with internal departments and external partners
  • Excellent organization and prioritization skills with the ability to manage competing priorities
  • Comfortable influencing without authority
  • Strong communication skills – both written and verbal
  • Strong customer service orientation
  • Should posses a desire to learn new skills, adapt and take on new challenges
  • Candidate must be willing to report for a night shift schedule from 9PM to 6AM EST.
When you join our team
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see
關於宏利和恆康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。

Working Arrangement: 混合式

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