Sales Support Generalist II

2 weeks ago

Quezon City, Philippines RELX Full time

RELX – Quezon City, National Capital Region, Philippines Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Technology, Information and Media Responsibilities Hosted Buyer Provide full‑time customer service to all hosted buyer/TAP queries Provide ad‑hoc support to the Hosted Buyer/TAP Account Managers during recruitment and data cleaning activities Actively support the delivery of the hosted buyer/TAP programs, call campaign, inbox management, vetting, persona profiling, tiering Provide professional service and support for all Hosted Buyer/TAP attendees, striving to exceed customer expectations Proactively seek out information about each show to provide accurate information to customers Provide end‑to‑end customer support during the full Hosted Buyer/TAP show cycle from registration, on‑site experience and post‑show activities Handle all inbound calls, and email inquiries Chase Hosted Buyers/TAP attendees through outbound email and calls who have not registered or not selected appointment preferences Meet agreed SLA, productivity standards and adhere to department policy, best practice guidelines and procedures Event Registration Navigate and explore registration tool while understanding its content Responsible for processing all registrations processed through a registration tool Responsible for updating/creating data on Salesforce/registration tool Help with virtual event set‑up and tasks within virtual event platforms Assist Registration Managers in updating missing information in setup letters Keep registration spreadsheets updated on a continuous basis Carry out meaningful conversation with internal and external clients Meet the agreed SLAs and deadlines in the registration process Provide ad‑hoc support to show team including but not limited to back‑end, admin tasks Carry out registration tool testing, updating registrants' profile and badges Data Management Generate leads for our events based on show brief provided by BU Enrich current database through internet research Update or remove existing contacts in the database through internet research Validate existing contacts/leads on our database Event Relations Execute campaigns to invite visitors to our event Proactively call visitors or exhibitors to disseminate information Call potential clients and gauge their interest on our show and potentially arrange a meeting with exhibitors (matchmaking) Qualifications Bachelor's degree holder, any degree At least 1 year of relevant experience Experience dealing with various stakeholders in a global perspective Experience in lead generation preferred Experience in back‑office support for e‑mails and chat Call taking experience Basic knowledge in MS Word, Excel and PowerPoint Strong analytical, quantitative and deductive reasoning skills Keen attention to details Strong verbal and written communication skills Able to handle objections from customers Excellent customer service skills Project coordination Stakeholder management #J-18808-Ljbffr

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