Technical Associate

2 weeks ago

Pasig, Philippines Far Eastern University Full time

Provide technical support for LED lighting products, assisting customers and collaborating with sales and product teams at Ecoshift Corporation. Your Role Here’s what you will be doing: Provide technical assistance and support to customers for hardware and software issues related to LED lighting products. Diagnose and resolve technical issues via phone, email, or in person. Educate customers on product usage, maintenance, and troubleshooting. Coordinate with the technical team to escalate complex issues for resolution. Log customer interactions and follow up to ensure customer satisfaction. Stay updated on the latest LED lighting technologies and Ecoshift Corporation products. Collaborate with sales and product teams to provide feedback and support for improving the customer experience within the Wholesale/Distributor sector. About You The company is looking for: Registered Electrical Engineer, minimal experience. Fresh graduates welcome. Less than 1 year of experience. Proficient in English with strong teamwork abilities. Capable of pre-sale product demonstrations. Adept in customer relationship management and public speaking skills. Proficient in MS Word, Excel, and PowerPoint. Knowledge of AutoCAD operation. Familiarity with SketchUp and Dialux 4.13 operation. Basic knowledge of Dialux Evo. This job may close before the stated closing date, you are encouraged to apply as soon as possible. #J-18808-Ljbffr

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