Client Support Analyst

2 weeks ago

Makati, Philippines Etrading Software Full time

Direct message the job poster from Etrading Software Jr. Technical Recruiter at Etrading Software | HR, Technical Recruiting Join the Tech Partner Behind Regulator-Mandated Financial Systems Worldwide. At Etrading Software , you’ll be part of the team that designs and builds high-performance, low-latency systems used by global financial institutions, including Fortune 500 banks - across Europe, the UK, and beyond. This role is ideal for someone who enjoys solving real-world problems, and wants to contribute to a stable, high-impact platform at the core of global finance. About the Role: As a Client Support Analyst, you'll be an integral part of our support team, assisting in responding to client inquiries, calls, emails, and tickets. Your role will bridge the gap between our technical team and our clients, ensuring smooth communication and effective issue resolution. About the Responsibilities: Respond promptly and professionally to client inquiries via phone, email, and tickets using Jira Helpdesk Ticketing and Salesforce systems. Collaborate closely with the technical support team to ensure accurate and timely responses to client needs. Act as a liaison between clients and the technical team, providing updates and relaying information effectively. Document and track client interactions, ensuring comprehensive and accurate records. Assist in troubleshooting non-technical issues by providing clear explanations and solutions to clients. Identify trends in client inquiries and provide feedback to improve processes and client satisfaction. Contribute to the creation of client-facing documentation, such as guides and resources. Strive to provide exceptional customer service, addressing client concerns and ensuring their needs are met. About You: 3+ years of progressive experience in a similar role and capacity. Strong knowledge and experience using Jira Helpdesk Ticketing and Salesforce systems. Excellent communication skills, both verbal and written. Customer‑centric mindset with a commitment to providing outstanding support. Detail‑oriented with the ability to document and track interactions accurately. Collaborative team player who can work effectively in a fast‑paced environment. Ability to manage multiple tasks and prioritize effectively. A proactive approach to problem‑solving and issue resolution. Willingness to learn and adapt to new processes and technologies. Advantages (Nice‑to‑haves): Previous experience in customer support or client‑facing roles. Familiarity with financial industry practices and terminology. Experience with other customer support platforms or CRM systems. Strong organizational and time‑management skills. Why Join Us:

  • Client Support Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Powering Finance in the World of Media Behind every successful media campaign lies a seamless financial engine. Immerse yourself in the fast-paced world of digital media and finance, where precision, communication, and strategy keep global networks thriving. This role puts you at the center of client relationships, financial operations, and media...

  • Client Support Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Etrading Software Full time

    Stable. Secure. Essential.Join the Tech Partner Behind Regulator-Mandated Financial Systems Worldwide.At Etrading Software, you'll be part of the team that designs and builds high-performance, low-latency systems used by global financial institutions, including Fortune 500 banks - across Europe, the UK, and beyond. This role is ideal for someone who enjoys...

  • Client Support Analyst

    5 days ago

    Makati City, National Capital Region, Philippines Etrading Software Ltd Full time

    Stable. Secure. Essential.Join the Tech Partner Behind Regulator-Mandated Financial Systems Worldwide.At Etrading Software, you'll be part of the team that designs and builds high-performance, low-latency systems used by global financial institutions, including Fortune 500 banks - across Europe, the UK, and beyond. This role is ideal for someone who enjoys...

  • Client Support Analyst

    3 days ago

    Makati Central Post Office, Philippines Etrading Software Full time ₱30,000 - ₱60,000 per year

    Stable. Secure. Essential.Join the Tech Partner Behind Regulator-Mandated Financial Systems Worldwide.At Etrading Software, you'll be part of the team that designs and builds high-performance, low-latency systems used by global financial institutions, including Fortune 500 banks - across Europe, the UK, and beyond. This role is ideal for someone who enjoys...

  • Client Success Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Institutional Shareholder Services Full time $40,000 - $60,000 per year

    Let's be #BrilliantTogetherOverviewISS STOXX is growing We are seeking a Client Success Analyst- a highly motivated individual with a desire to develop a career in business and client development, while gaining incredible exposure to rapidly growing areas such as Sustainability, Cyber Risk, and Corporate Governance.The Client Success Analyst is a critical...

  • Operations Analyst

    1 week ago

    Makati, Philippines Santaisabel Full time

    Operations Analyst - Client Service Representative ADP (Philippines) Inc. Candidate must possess at least a Bachelor's/College Degree, Senior High School Diploma, Some College (But did not graduate) on Business Studies/Administration/Management, Marketing. Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent. Required skill(s): Above...

  • Client Services Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Kroll Global Solutions Inc. Full time ₱300,000 - ₱600,000 per year

    We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly inthe processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal platform....

  • Customer Support Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱432,000 - ₱576,000 per year

    Make your next big career move by applying as KMC Solutions' next FINANCE CUSTOMER SUPPORT ANALYSTWe're looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for...

  • Application Support Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines The Citco Group Limited Full time ₱400,000 - ₱600,000 per year

    Job DescriptionJunior Application Support AnalystAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about...

  • Analyst, Consumer Quality Support

    1 week ago

    Makati, Philippines TransUnion Full time

    Analyst, Consumer Quality Support page is loadedAnalyst, Consumer Quality Support Solicitar locations Makati City time type Full time posted on Publicado hace 2 días job requisition id TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we have a welcoming and energetic environment...