Business Process Architect

Business Process Architect jobs in Manila

Posted today

Job Description

Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.

Job Qualifications

Summary:

As a Business Process Architect, you will be responsible for analyzing and designing new business processes to create documentation for implementing new processes and technologies. You will partner with the business to define product requirements and use cases to meet process and functional requirements.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Develop innovative business process solutions.
• Conduct process analysis and optimization.
• Lead process improvement initiatives.

Professional & Technical Skills:

• Required Skill: Expert proficiency in SAP HANA Technical Architecture
• Strong understanding of business process analysis and design
• Experience in defining product requirements and use cases
• Knowledge of user and task analysis techniques
• Ability to lead process improvement projects

Additional Information:

• The candidate should have minimum 5 years of experience in SAP HANA Technical Architecture.
• This position is based at our Manila office.

Minimum 5 year(s) of experience is required

Process Improvement Analyst

Posted 1 day ago

Job Description

Ascendion Philippines is hiring for Process Improvement Analyst (Greenbelt Certified)

Position: Process Improvement Analyst (Greenbelt Certified)

Set up: Hybrid (Monday-Friday Only)

Work Location: Taguig, City Philippines

For interested candidates, you may send your resume to or message your NAME/NUMBER/EMAIL ADDRESS to

Qualifications

• Greenbelt Certified
• Can start ASAP
• Business Process Improvement and Business Process skills
• Strong Analytical Skills and Business Analysis experience
• Strong skills in Business Process Improvement and Business Process analysis
• Excellent Analytical Skills and Business Analysis experience
• Effective Communication skills, both written and verbal
• Ability to work independently and in a team environment
• Proficiency in using process improvement tools and software
• Bachelor's degree in Business Administration, Management, or a related field
• Experience in a similar role within the technology or consulting industry is a plus

Process Improvement Officer

Pasig City, National Capital Region ₱ - ₱ Y Jollibee Group

Posted today

Job Description

The Process Improvement Officer for Environmental Compliance is responsible to create topnotch, easily replicable management systems that will optimize resources and as a result, enable the store management team to lead in consistent delivery of gold standard guest experience, particularly in FSC, Cleanliness and Sanitation (C&S) systems, and Environmental Compliance systems (including man, machine, material, and method).

He/she will also be responsible for Environmental Compliance activities, coordinates with operations, and leads initiatives to reduce environmental risks and impacts.

He/she is responsible in the data gathering and research, design, continuous development and monitoring of implementation of different systems, standards and procedures for store operations, and shall be the subject matter expert for environmental compliance matters, ensuring sustainable and legally compliant stores.

Key Responsibilities:

Cleanliness and Sanitation (C&S)

• Creates systems and procedures in store maintenance and cleanliness and sanitation balancing quality, speed and cost.
• Integrates changes in store design, channels, equipment in the overall C&S management.
• Establishes and aligns roles and responsibilities of store team in C&S.
• Ensures brilliant execution of standard C&S procedures in store operations (including supply monitoring and BCP issuance).
• Develops and defines the Man, Machine, Method and Material (4Ms) requirements of the utility area.
• Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised chemicals, tools, systems and procedures.
• Writes initial revisions to all manuals and guides for new/revised manpower systems.
• Ensures that all new/revised processes and procedures are properly documented through the department's manuals.
• Collaborates with Training for all materials needed for store personnel training.
• Monitors and tracks implementation of new/revised systems and validates impact on different aspects of the business (OPEX, FSC, etc.).
• Data Parameters Analysis: Monitors all pertinent data relating to or which may be affected by C&S.

Environmental Management System and Sustainability

• Oversees implementation and monitoring of environmental compliance programs, policies, and procedures.
• Maintains and updates the environmental compliance calendar.
• Leads cross-functional teams for environmental projects and initiatives.
• Assigns and monitors tasks to ensure timely and quality completion of compliance-related work.
• Creates environmental systems (ROS), innovations, 4Ms and investigates environmental incidents or violations (RCA); recommends corrective and preventive measures.
• Creates environmental systems that align stores with the Philippine Law (e.g., requirements in chemical content, BOD).

Others

• Performs other jobs, tasks or expertise-related assignments in order to develop one's self and/or share one's expertise to support operational efficiency.

Job Qualifications:

• Graduate of a degree in Management Engineering, Industrial Engineering, or equivalent.
• At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.
• Strong background in Business Process Mapping, Analysis, Improvement, and Implementation.
• Strong experience in shaping and driving engagements and ability to lead project teams.
• Amenable to work in Ortigas, Pasig(Hybrid Work Setup).

Process Improvement Officer

Posted today

Job Description

Responsible for supporting project planning and execution, ensuring effective communication, compliance with policies, and maintaining accurate documentation.

TASKS AND RESPONSIBILITIES:

• Coordinate with Department Heads and Persons-in-Charge (PICs) on project planning, execution, closing activities, and reporting.
• Document and monitor project progress, including reports, meeting notes, and plans, to keep information updated and accessible.
• Evaluate project performance, identifying risks and opportunities for improvement.
• Serve as liaison between HBUs and PICs regarding project status and performance.
• Review policies, procedures, and guidelines to ensure project compliance.
• Track non-conformities and suggest appropriate corrective actions.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Industrial Engineering, Business Administration, or related field
• At least 2 years of relevant experience
• Proficient in Microsoft Word, Excel, and PowerPoint

Process Improvement Manager

Pasig City, National Capital Region ₱ - ₱ Y Jollibee Group

Posted 1 day ago

Job Description

The Process Improvement Manager for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of MultiBrand. The role will heavily collaborate with the brand's Restaurant Systems Teams along with other internal and external stakeholders to ensure seamless integration of systems and processes.

PRIMARY RESPONSIBILITIES

• Owns the Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
• Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
• Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
• Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
• Ensures seamless integration of restaurant systems to improve processes across store functions.
• Keeps up-to-date with industry trends and evaluates their potential application to store operations.
• Owns the Above Restaurant Systems Development for MultiBrand.
• Ensures store network performance by providing management guidelines and toolkits for Operations Leaders (Area Managers/Operations Directors) covering business pillars: Sales, Profit, FSC, People, and Compliance.
• Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.

Business Continuity Planning and Risk Management

• Conducts process gap analysis and recommends system improvements and innovations.
• Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
• Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
• Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
• Keeps up-to-date with regulatory requirements (LGU ordinances, bills, Republic Acts) to ensure store compliance.

Stakeholder Management

• Develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.
• Collaborates with cross-functional teams to ensure systems and tools meet business requirements.
• Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
• Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.

POSITION QUALIFICATIONS

• Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
• 5-7 years of relevant experience in a progressive capacity.
• Proven ability to work effectively in a team environment and matrix structure.
• Amenable to work in Ortigas Pasig (hybrid work setup)
• Strategic Thinking: Manages long-term vision while executing short-term objectives.
• Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
• Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
• Project and Resource Management: Ensures efficient and impactful use of project resources.
• Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.

Jollibee Foods Corporation is the hiring entity for this requisition.

Process Improvement Scheduler

Posted 1 day ago

Job Description

The Process Improvement Scheduler is responsible for planning, coordinating, and overseeing the scheduling, dispatching, and utilization of manpower resources to ensure efficient and timely completion of projects. This role involves defining manpower requirements, allocating resources, managing schedules, and tracking performance. The Scheduler will work closely with various departments to ensure that all project milestones are met and that any deviations are promptly addressed.

Key Responsibilities

• Manpower Planning & Scheduling: Collaborate with project stakeholders to define manpower requirements and objectives.
• Develop initial manpower plans and timelines.
• Allocate necessary resources and create detailed schedules.

Dispatching & Execution

• Assign tasks to team members and oversee deployment.
• Monitor manpower performance, including man-hours and resource utilization.
• Ensure timely completion of tasks and milestones.
• Calculate and reconcile man-hours and project costs.
• Track manpower progress and make necessary adjustments.
• Submit monthly reports to billing and ensure compliance with control measures.

Controls & Reporting

• Obtain approvals from the Business Controller and Operations Manager for manpower plans and adjustments.
• Ensure accurate and timely submission of all required documentation and reports.

Qualifications

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Proven experience in manpower scheduling and management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling and dispatching software and tools.

Skills

• Ability to manage multiple projects simultaneously.
• Strong organizational and time-management skills.
• Attention to detail and a high level of accuracy.
• Ability to work collaboratively with cross-functional teams.
• Office-based with occasional site visits as required.
• Fast-paced and dynamic work environment.

Process Improvement Analyst

Posted 1 day ago

Job Description

• Responsible in leading Continuous Improvement Programs across Enabling functions (Human Resource, Finance and Administration). The candidate is responsible to design and create data collection plan across Enabling Functions. The candidate will serve as the Business Partner by championing and identification of process bottlenecks and variations through Lean Six Sigma methodology and tools. He/she will lead process improvement projects with minimal supervision
• Identify / Understand current pain points coming from the Processes, Systems interfaces, and People that will be converted into Continuous Improvement Projects
• Mentor individuals on how they can do things more effectively and efficiently by providing common understanding of the Continuous Improvement methodology.
• Serve as a process coach to guide the team towards operational excellence
• Provide weekly and/or monthly reports in terms of the project and initiative status
• Create a campaign / marketing promotions for Continuous Improvement programs/initiatives
• Anything related to Servicing, Customer Service Center
• CRM

Process Improvement Officer

Pasig City, National Capital Region ₱ - ₱ Y Jollibee Group

Posted 1 day ago

Job Description

The The Process Improvement Officer (Kitchen Systems) is responsible for the evaluation, development of systems and to operationalize business requirements using engineering analytics and strategies. Position also aids in programming new product/s to store production systems using data management platforms/programs.

Responsible for co-ideating systems and processes that will contribute to operational efficiency without compromising speed and quality of store operations.

Explores breakthrough, innovation and new systems for operations and support groups.

Job Qualifications

• Graduate of Industrial Engineering or Management Engineering.
• Atleast 3-5 years of experienced in application of Engineering knowledge, principles, techniques, procedures, and equipment that can be used to design processes or systems.
• Can execute expectations within target timeline & can work with minimal supervision.
• Advanced skill in Excel – Functions, Formulas.
• Advantage if with experience in any food service industry.
• Skills and Essential Traits: Problem Solving, Strategic Thinking, Analytical, Communication and Business Acumen.
• Can communicate using any virtual meeting platform/applications (Zoom, Viber, Messenger, MS Teams)
• Knowledgeable in MS Word, PowerPoint, Outlook.
• Must be willing to work in Ortigas, Pasig (Hybrid Work Setup)

Fresh N' Famous Foods Inc. - Greenwich, the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

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