Sales Account Manager

Overview A Sales Account Manager is responsible for managing and nurturing relationships with existing clients, ensuring that their needs are met while driving sales growth. The role typically involves a blend of strategic planning, customer service, and sales expertise. Responsibilities Client Relationship Management: Building and maintaining strong, long-term relationships with key clients. The focus is on understanding the client's business, needs, and objectives to provide tailored solutions. Sales Target Achievement: Meeting or exceeding sales targets by identifying new sales opportunities, upselling or cross-selling products or services, and securing renewals or contract extensions. Negotiation and Contract Management: Handling negotiations with clients regarding pricing, terms, and contracts, ensuring mutually beneficial agreements. Account Growth: Identifying opportunities to grow existing accounts by offering additional products or services that add value to the client. Client Support: Acting as the main point of contact for clients, addressing any issues, inquiries, or concerns promptly. Ensuring high levels of customer satisfaction. Collaboration with Internal Teams: Working closely with other departments (such as marketing, product development, and customer service) to ensure the smooth delivery of products or services to clients. Reporting and Forecasting: Regularly updating sales forecasts and providing management with insights into client activity, account health, and opportunities for growth. Market and Competitor Research: Staying informed about market trends, competitor activities, and industry developments to better serve clients and stay ahead of the competition. Problem Solving: Addressing any challenges clients face with products or services, finding effective solutions to ensure satisfaction and retention. Key Skills Sales and Negotiation Skills Strong understanding of sales techniques and strategies. Ability to negotiate effectively to find win-win solutions for both the client and the company. Customer Relationship Management Expertise in maintaining long-term relationships with clients. Ability to anticipate client needs and provide tailored solutions. Communication and Presentation Skills Strong verbal and written communication skills to engage clients, provide updates, and present solutions clearly. Ability to present complex ideas and proposals to clients in an understandable way. Problem-Solving and Critical Thinking Ability to identify client issues or concerns and address them proactively. Quick decision-making and adaptability in dynamic situations. Time Management and Organizational Skills Managing multiple accounts simultaneously while meeting deadlines and sales targets. Ability to prioritize tasks and stay organized in a fast-paced environment. CRM Software Proficiency Familiarity with CRM systems like sales force odoo, or other sales and account management tools. Ability to track client interactions, sales progress, and forecast business opportunities. Personal Attributes Relationship-Building Strong interpersonal skills, with the ability to build trust and rapport with clients. Self-Motivated and Goal-Oriented A driven and proactive individual with the ability to work independently and take initiative. Customer-Focused Mindset An empathetic approach, understanding clients’ needs, and working to provide exceptional service. Attention to Detail Ensuring accuracy in contracts, quotes, and account information. Adaptability Ability to quickly adapt to new products, markets, or changes in client needs. Educational Qualifications Bachelor’s Degree (or equivalent): Common fields of study include Business Administration, Marketing, Sales, Communications, or a related field. A higher degree, such as an MBA, can be advantageous, especially for more senior roles. Relevant Experience: At least 2-5 years of experience in sales, account management, or customer-facing roles. Experience in managing client accounts and achieving sales targets is highly desirable. Knowledge of the industry in which the company operates can be beneficial. Proven Track Record in Sales: Demonstrated ability to meet or exceed sales targets and KPIs. Experience negotiating contracts, closing deals, and handling renewals. #J-18808-Ljbffr