Infrastructure Support Analyst
1 week ago
About Moder Founded in 2020, Moder Solutions Inc. is a US-based, tech-forward outsourcing company dedicated to improving the financial health of businesses through top talent, efficient processes, and progressive technology. We specialize in supporting the US mortgage, insurance, and banking industries , offering both end-to-end and component-based outsourcing services. With offices in the US, India, and the Philippines , our team of industry experts brings deep operational and technical expertise to every client partnership. The Role We’re looking for a Mid-Level Infrastructure Support Analyst to join our growing IT operations team in Alabang . This role is ideal for someone with 4+ years of hands-on IT support or infrastructure experience who’s ready to take ownership of enterprise-level systems, modern device management, and process improvement initiatives. You’ll work closely with global teams to ensure a stable, secure, and efficient end-user computing environment. Key Responsibilities Provide advanced support and troubleshooting for end-user devices, applications, and connectivity issues. Serve as an escalation point for complex support requests (L2/L3). Manage enterprise endpoints using Microsoft Endpoint Manager (MECM) and Windows Autopilot . Create and maintain OS images , manage software deployment, and oversee Windows security patching . Administer and support virtual desktop environments (e.g., Azure Virtual Desktop, VMware, Amazon Workspaces). Assist in incident response and perform root cause analysis for recurring issues. Collaborate with infrastructure and global IT teams to deliver system upgrades and new technology rollouts. Contribute to automation initiatives using PowerShell or other scripting tools. Maintain accurate documentation, procedures, and technical runbooks. Support continuous improvement in Moder’s IT operations and service delivery. Qualifications 4+ years of experience in IT support, infrastructure support, or end-user computing. Proficiency with Microsoft Endpoint Manager / MECM , Windows Autopilot , and Azure Active Directory . Solid understanding of Windows 10/11 , Group Policy , and Microsoft 365 administration . Experience with virtual desktop solutions and enterprise patch management . Basic scripting skills in PowerShell (Python or similar is a plus). Familiarity with network fundamentals and troubleshooting. Strong analytical thinking, communication, and documentation skills. Ability to work onsite in Alabang on a night shift schedule aligned with US operations. Certifications (preferred): Microsoft MDA, AZ-900, CompTIA A+/Network+, or equivalent. Why Join Moder Competitive compensation and benefits package Work with global IT and infrastructure teams supporting enterprise systems Tech-forward culture that values learning, innovation, and collaboration Opportunities for skill development and professional certification support Stable, US-owned company with long-term clients in financial services Work Setup Location: Alabang, Muntinlupa City Schedule: Onsite | Night Shift #J-18808-Ljbffr
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