Technical Manager

Onsite Support

Taguig, National Capital Region ₱ Y NISPI

Posted today

Job Description

We are seeking a motivated and customer-focused Entry-Level Onsite Support Specialist to join our IT team. This role is ideal for fresh graduates or early-career professionals looking to build their technical expertise in a dynamic workplace environment.

Key Responsibilities

• Provide hands-on technical support for end-users, including troubleshooting hardware, software, and network issues.
• Assist with the installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
• Support user account management (password resets, access rights, email setup).
• Escalate complex issues to higher-level support teams when needed.
• Maintain accurate documentation of incidents and resolutions.
• Ensure compliance with IT policies, security standards, and company procedures.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• Basic knowledge of Windows OS, Microsoft Office, and networking fundamentals.
• Strong problem-solving and communication skills.
• Ability to work onsite and provide face-to-face user support.
• Willingness to learn and grow in the IT support field.
• Can Start ASAP

Job Type: Full-time

L2 Onsite Support

Posted today

Job Description

Job Description: We are seeking a proactive and highly motivated L2 Onsite Support to join our team. This role is responsible for hands-on support in IT site management, ensuring smooth IT operations for both internal and external users. The successful candidate will support infrastructure, applications, user access, and local IT operations in line with global IT standards and procedures.

Key Responsibilities:

• Provide on-site and remote support to end-users, infrastructure components, and non-PC devices (e.g., handheld scanners, printers, AV equipment, mobile devices).
• Assist with the setup and support of internal and external meetings/events.
• Manage ingress and egress of IT materials and coordinate with vendors.
• Perform daily system and safety checks to ensure all IT systems are operational.
• Conduct internal IT audits and support audit readiness.
• Handle IT procurement processes including quotation requests, PR/PO creation, invoice processing, and vendor payment follow-ups.
• Administer user access requests in accordance with company policies.
• Assist Application Owners with user access attestations.
• Manage service desk tickets: logging, escalating, following up, and closing.
• Provide support for network equipment and facilities (MDF/IDF rooms).
• Assist in troubleshooting and coordinating with application SMEs and support teams.
• Maintain IT inventory from acquisition to disposal, including storage housekeeping.
• Liaise with vendors to ensure SLA compliance.
• Assist with local IT financial reporting and global/local project support.
• Contribute to documentation updates and IT desk procedure reviews.
• Support compliance with Global Information Management (GIM) and Application File Review (AFR) requirements.

Qualifications:

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support, preferably in a multinational or manufacturing environment.
• Strong technical knowledge of IT infrastructure, end-user support, hardware, and basic networking.
• Familiarity with IT procurement processes and inventory management.
• Experience in handling IT audits, compliance, and documentation.
• Strong problem-solving and troubleshooting skills.
• Ability to coordinate with vendors and internal stakeholders.
• Proficient in using service management tools (e.g., ServiceNow, Jira).
• Excellent communication and interpersonal skills.
• Self-driven with the ability to work independently and in a team.
• Willingness to work flexible hours, including weekends and holidays as needed.

Join us in shaping the future of IT operations Apply now

IT Onsite Support

Posted today

Job Description

Key Responsibilities:

• Respond to technical support requests via phone, chat, email, or in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain operating systems, software applications, and peripheral equipment.
• Support desktop, laptop, printer, and mobile device issues.
• Provide remote troubleshooting through remote desktop applications (e.g., AnyDesk, TeamViewer, Remote Desktop).
• Log and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
• Escalate unresolved issues to higher-level support teams or vendors when necessary.
• Maintain and update documentation on technical processes and issue resolutions.
• Assist in the onboarding process of new employees, including account setups and workstation configuration.
• Perform routine maintenance, updates, and patches for systems and software.

Qualifications:

• Degree in Computer Engineering, Information Technology, or related field.
• Proven experience as a Technical Support or IT Support Engineer at least 6 months work experience.
• Familiarity with Windows/Linux/Mac OS environments.
• Basic understanding of networking concepts (e.g., IP addressing, DNS, routers, switches).
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours or be on call, if needed.
• Motorcycle or valid driver's license is an advantage for field deployment.
• Must be residing within Makati City.
• Can Start ASAP
• Must have Valid ID (national ID, UMID, passport, postal ID)

Job Types: Full-time, Permanent

• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• Do you have professional IT Technical Support Engr experience?
• How much is your expected salary for this role?

Posted today

Job Description

Job Description:

• To provide acceptable support and assistance to the Operations Group in managing and delivering services pertaining to onsite terminal installation, servicing, maintenance, retrieval and support call.
• To ensure accurate terminal profile and set up of application download and fixes, initialization and configuration according to client's requirement supported by actual transactions.
• To provide technical guidance, orientation and support onsite for 100% terminal availability for all cashless acceptance as profiled.
• To update and provide project status as per prescribed file format and platform updating within acceptable timely manner.
• To ensure compliance with all company policies and directives, especially on operation related matters.
• To comply with all the other assignments that may be assigned from time to time.

Job Qualification:

• With a strong communication skills, adaptability and work ethic
• Willing to learn and have a good mindset
• Can demonstrate problem-solving abilities, and have a proactive attitude.
• Can work with a team.

Problem-Solving: Strong analytical and troubleshooting skills to resolve complex technical issues in the field.

Communication: Excellent customer service and communication skills to effectively interact with clients, team members, and management.

Adaptability: Ability to work independently, adapt to changing conditions, and travel to various project locations.

Taguig, National Capital Region ₱ - ₱ Y Phil-Data Business Systems Inc.

Posted today

Job Description

• Resolve day-to-day software and hardware issues related to desktops, laptops and printers
• Helpdesk assistance for standard applications and specialized software
• PC desktop, laptop, software installation and configuration
• Hardware problem troubleshooting and replacement of defective module
• Install and ensure connectivity of workstations, laptops and printers.
• Perform installations, break / fix, on call support.
• Provide timely progress status on all ongoing support issues, with an emphasis on problems, issues, and concerns.
• Ensure that system version of OS and application software is updated.

Qualification:

• Candidate must be graduate of Bachelor\'s Degree in any IT related course
• Must have at least 1 year experience as Technical Support.
• Must be amenable to work in Taguig.
• Must be willing to work shifting schedule.
• Must be open for Project Based Employment 1yr - RENEWABLE.
• Can start ASAP.

Job Type: Fixed term

Contract length: 12 months

• Company events
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Are you willing to work in Taguig?
• Are you willing to work shifting schedule?

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Ayala Alabang, National Capital Region ₱70000 - ₱ Y NTT Philippines Digital Business Solutions Inc.

Posted today

Job Description

• Monitor cases in Ticketing tool queues.
• Receive P4 Incidents, Work Orders or "Task Tickets" in Helpmate.
• Acknowledge and reach out to requester.
• Look into the reported issue/approved work order and address it within agreed SLA's.
• Update Log notes in ticketing tool.
• Resolve ticket after selecting relevant resolution categories in ticketing tool.
• Incidents and work orders might involve:
• Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
• Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP\'s and mobile devices like iPads etc.
• Installation of end points to be done as per organization Hardening guidelines through MDT setup.
• Installation, Transfer and removal of business specific applications and their upgrades.
• Support New Transitions, Ramp Up\'s/Down\'s, Business migrations/Site Consolidations Projects.
• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
• Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
• Provide Hands and Feet support to other IT Teams for any scheduled activities.
• Coordination with Vendor Partner for any issues for warranty and other escalations.
• Installation, troubleshooting of equipment in data center, mux and hub room. This may include physically upgrading internal system components (CPU, RAM, HBA, memory hard drives, fibre cables, copper, and more.
• Maintain Physical CMDB/U level diagram, DC layout for all installed devices inside DC & Hub rooms
• Well versed with Data Centre Hygiene activities (Physical vs environmental controls)
• Change management process awareness and ensure it is followed for all infra changes (Break fix/new installation/decommissioning/upgradation).
• Activation & de-activation of Data & Voice ports and troubleshooting any port related issues
• Physically assist in moving and racking/stacking equipment
• Conducting Physical validation of devices in DC and work with cross functional team to mitigate any single point of failure identified.
• Capturing Sniffer and Ethereal / Wireshark log
• Physical support for Decommissioning and troubleshooting of Voice devices/Voice Gateways/Circuit packs and Phones
• Installation, configuration and movement of different types ( IP, TDM,SIP) of phones on floor
• Maintaining CMDB of phones installed on floor.
• Tracing and laying new cable in DC and MUX room, Cable dressing and ensuring sustenance of same in Hub rooms

QUALIFICATIONS:

• Must be a graduate of any 2-year IT related course or above with 2-3 years of relevant experience in supporting end users, providing Hands and Feet support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry.
• Strong domain knowledge and technical orientation.
• Knowledge of network and server devices

Job Types: Full-time, Permanent

• Company events
• Opportunities for promotion
• Promotion to permanent employee

Onsite Technical Support

Taguig, National Capital Region Verto Network Solutions

Posted today

Job Description

Must be willing to work on-site and start as soon as possible.
- With knowledge of hardware, POS, and network troubleshooting
- Has prior experience with ticketing software.
- At least 6 months of IT technical support experience

Pay: Php15,000.00 - Php22,000.00 per month

Benefits:
- Paid training

Schedule:
- 8 hour shift
- Night shift
- Rotational shift
- Shift system

Supplemental pay types:
- 13th month salary
- Overtime pay

Onsite IT Support

Taguig, National Capital Region MJ Solutions Provider Inc.

Posted today

Job Description

On-site IT Support

JOB DESCRIPTION:
- Will handle 1st level of trouble shooting
- Handles trouble and issue management
- Can identify/analyses the issues
- Knowledgeable on PC, server, network and infrastructure
- Preferably a generalist

Qualifications:

• Graduate/Bachelor’s Degree in Information Technology & Computer-related/equivalent courses
• With one (1) year work related experience
• With a Cisco Certification preferably CCNA an advantage
• Customer-oriented, exudes a positive disposition and attitude even when faced with challenges
• Computer literate (MS Office)
• Good written and communication skills
• Can work under minimum supervision
• Willing to work in BGC

Benefits :

• Company events
• Opportunities for promotion

Schedule: Day shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

Experience:

- Technical support: 1 year (preferred)

Business Partner

Posted today

Job Description

Job Title:

Business Partner - Specialist, Customer Success

You Have:

• 2+ years of experience working in a customer service
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Process orientation and ability to follow call scripts
• Excellent knowledge of MS Office programs
• Experience working with or similar CRM
• Experience or willingness to work from home

You Will

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience
• Health Insurance with Dental Coverage for Employees
• Paid Time off
• Life Insurance
• Employee Assistance Program
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time

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Business Partner

Taguig, National Capital Region ₱ - ₱ Y Eastvantage

Posted today

Job Description

Company Description

At Eastvantage, we specialize in managed services and outsourcing solutions that drive operational excellence and business growth for our global partners. With a team of inspired experts, we offer purpose-built solutions in software development, technology support, customer relationship management, and various business support functions. Our services are delivered 24/7 in 15 different languages from our locations in the Philippines, India, Vietnam, Morocco, and Bulgaria. Visit to learn more about how we can help you achieve success.

We\'re Hiring: Junior Business Partner

We are seeking a motivated and analytical Junior Business Partner to support strategic business initiatives and drive operational excellence. The ideal candidate will collaborate with cross-functional teams, analyze business performance, and contribute to data-driven decision making to achieve organizational goals.

Location:Taguig, Philippines

Work Mode:Flexible office & remote

Role:Junior Business Partner

What You\'ll Do:

Client Relationship Management:

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and provide tailored solutions. Conduct regular check-ins and address client inquiries promptly and professionally.

Account Management

• Monitor account performance and identify opportunities for growth and improvement.
• Prepare and present regular account reports to clients and internal stakeholders.
• Review and approve invoices and charges related to the account, ensuring accuracy and adherence to agreed-upon rates.
• Proactively address any client concerns or issues to ensure satisfaction and retention.

HR and Payroll Liason

• Act as the main point of contact for clients regarding HR and payroll related inquiries and requests.
• Communicate client needs and requirements to the internal HR and/or payroll teams.
• Facilitate clear and effective communication between clients and internal stakeholders and cross-functional departments.
• Ensure client satisfaction by coordinating timely and accurate responses to their HR- and payroll-related questions

Administrative Support

• Assist with the coordination of HR and payroll related documentation and processes.
• Maintain accurate client records and documentation.
• Support the onboarding and offboarding processes by coordinating with the respective teams.
• Prepare and distribute HR and payroll related communications to clients as needed.

Operational Coordination

• Assist in resolving operational issues in a timely manner, escalating to the HR team when necessary.
• Collaborate with internal teams to ensure seamless service delivery.

Compliance Awareness

• Maintain a general awareness of HR laws, regulations, and company policies.
• Escalate any potential compliance issues for review and action.

What We\'re Looking For:

Account Management Experience:Minimum 1 year of experience in account management or client service roles, preferably with exposure to HR functions. Proven track record of successfully managing client relationships and coordinating HR-related services.

HR Principles & Practices:Strong understanding of basic HR and finance principles and practices, with the ability to effectively communicate concepts to clients.

Communication & Interpersonal Skills:Proficient communication and interpersonal skills, with the ability to build rapport with clients and effectively liaise with internal teams. Demonstrated ability to understand and articulate client needs clearly.

Organizational & Time Management Skills:Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple client accounts simultaneously. Detail-oriented with a focus on accuracy.

Technical Proficiency:Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with HR-related software or CRM systems is a plus.

Teamwork & Collaboration:Proven ability to work independently and as part of a team, collaborating effectively with stakeholders.

Problem-Solving:Strong problem-solving skills, with the ability to identify and resolve operational issues related to client needs. Ability to escalate complex issues as necessary.

Compliance Awareness:General awareness of labor laws, regulations, and company policies. Ability to recognize potential compliance issues and escalate them appropriately.

Cross-Functional Collaboration:Proven ability to work effectively with cross-functional teams and stakeholders.

Ready to make an impact? Apply now and let\'s grow together

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