Technical Service Manager
3 weeks ago
Duties and Responsibilities
- Coordinates activities of Technical Service Department to ensure prompt and efficient technical services for the Company and its customers.
- Coordinates with both local and foreign suppliers when needed.
- Creates training programs for the engineers to ensure that the engineers are equipped with the knowledge to do pre-sales, installation, trouble shooting and repair of all products.
- Monitors and approves requests for cannibalization of machines.
- Develops managerial effectiveness strategies and KPIs for the department in consultation with the HR/Personnel Department.
- Bachelor's degree in computer science, computer engineering, information technology or equivalent.
- With at least 5 years' experience in same industry and in the same capacity.
- Effective interpersonal skills, with the ability to present recommendations, ideas and to summarize issues.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Ability to build, coach and motivate a high performance technical service team, while holding the team accountable for results.
- Ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
- Strong written and oral communication skills.
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