Senior Account Manager

About the unit The Restock Operations Unit caters to Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches. Job Description Ninja Restock+Chill is an operational and account management team in Ninjavan Philippines that provide stock and inventory distribution logistics that provide co-load or pay per space model and a streamlined cold chain logistics offering comprehensive solutions for maintaining the integrity and quality of temperature-sensitive goods. Senior Account Manager As a Senior Account Manager you are expected to cultivate and nurture strong, long-term relationships with key clients while driving business growth and revenue. This entails understanding the unique needs and objectives of each Ninja Restock + Ninja Chill client, developing tailored solutions to meet those needs, and ensuring the successful delivery of services. With a focus on account management, business development, and strategic planning, the role involves identifying opportunities for upselling and cross-selling, as well as prospecting for new clients. Responsibilities Client Relationship Management: Build and maintain strong, long-term relationships with existing Restock and Chill clients within the Ninja Restock and Ninja Chill portfolio. Understand the unique needs and objectives of each client, and develop tailored solutions to meet their business requirements. Account Management: Oversee all aspects of Ninja Restock + Ninja Chill accounts, including negotiation, renewal, and ongoing account maintenance. Ensure client satisfaction by consistently delivering high-quality services, resolving issues, and exceeding expectations. Collaborate with internal teams to coordinate the delivery of services and support to clients, ensuring seamless execution of projects and operations. Business Development: Identify opportunities for upselling or cross-selling additional services to existing clients, driving revenue growth and maximizing account potential. Strategic Planning: Develop and implement strategic account plans for key Ninja Restock clients, outlining objectives, action plans, and performance metrics. Stay informed about industry trends, market dynamics, and competitor activities, and incorporate this knowledge into account strategies and business development efforts. Collaborate with internal stakeholders to align account management initiatives with overall company goals and objectives. Risk Management and Compliance: Identify potential risks or challenges associated with client accounts, and develop strategies to mitigate these risks effectively. Ensure compliance with relevant regulations, industry standards, and company policies in all aspects of account management and service delivery. People Management: Manage a group of Account Managers, Account Executives, Document Control Supervisor and Staff within the Ninja Restock and Ninja Chill Team. Provide coaching and mentoring to the team to ensure successful and efficient account management. Minimum Qualifications A graduate of Bachelor\'s degree in Business Management, Economics, Management Engineering or any business related courses Proven track record of success in B2B account management, preferably within the transport or logistics industry. Strong understanding of transport and logistics operations, processes, and technologies. Excellent communication, negotiation, and interpersonal skills. Ability to think strategically, analyze data, and develop actionable insights and recommendations. Proficiency in CRM software, Microsoft Office Suite, and other relevant tools and applications. Demonstrated ability to work effectively in a fast-paced, dynamic environment, both independently and as part of a team. #J-18808-Ljbffr