Credit and Collection Officer

3 weeks ago


Davao del Sur Philippines Rusco Lending Inc Full time

Responsibilities

  1. Contact Debtors: Reach out to individuals or businesses with overdue accounts via phone, email, or mail to request payment.
  2. Negotiate Payment Plans: Work with customers to set up payment schedules or arrangements to ensure debt is paid in full.
  3. Maintain Accurate Records: Keep detailed logs of collection activities, including customer interactions, payments received, and outstanding balances.
  4. Resolve Disputes: Address and resolve any disputes or issues related to the debt, including providing clarifications on charges.
  5. Follow-up: Perform regular follow-up on overdue accounts, sending reminders or escalation notices if necessary.
Qualifications
  • High School Diploma or Equivalent: Minimum requirement for most collector roles.
  • Bachelor’s Degree (optional): Some positions, especially those in financial institutions, may prefer or require a degree in business, finance, or a related field.
  • Customer Service Experience: Prior experience in customer-facing roles, particularly in managing difficult conversations or resolving issues, is highly valued.
  • Debt Collection Experience: Previous experience in collections, finance, or accounts receivable is often preferred.
  • Finance/Accounting Knowledge (optional)
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