IT Support Expert

Remote work is possible, preferred time zones GMT+4 to GMT+8

In today\'s world, traditional banking practices and conventional lenders have failed to keep pace with innovation. People deserve better financial services. At Salmon, we recognized this gap and decided to shake things up.

Led by a dynamic team of financial professionals and entrepreneurs, and backed by world-class investors, Salmon is on a mission to revolutionize financial services. We’ve built a business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group, and other investors — despite a challenging market. Through innovative technology, intuitive product design, robust security measures, advanced data analytics, and unwavering dedication to customer saisfaction, we\'re redefining what it means to bank in the modern era.

We are building Salmon to become a financial technology business that works impeccably 24x365, providing easy access to finance for millions of Filipinos. We aim to foster financial inclusivity and empowerment with our customers.

We thrive on challenges and opportunities for growth. Our team is constantly seeking individuals with sharp analytical minds and a knack for innovation. If you\'re someone who loves tackling complex problems and isn\'t afraid to voice your ideas, then Salmon is the perfect place for you.

We are looking for a IT Support Expert , which will strengthen the existing team, and will work 3rd level support for hardware, software, and network issues

• Provide 3rd level support for hardware, software, and network issues.
• Administer and manage Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune.
• Administer and manage Atlassian instance (Jira and Confluence)
• Manage user accounts, permissions, and groups in Microsoft 365 and Azure Active Directory.
• Improve existing IT processes by preparing automation for particular tasks (PowerShell mostly)
• Assist with onboarding/offboarding processes including account setup, access rights, and equipment provisioning.
• Troubleshoot email, productivity tools, and collaboration platforms within Microsoft 365.
• Maintain and update IT documentation, knowledge base, and asset inventory.
• Collaborate with the IT team to improve support processes and end-user experience.
• Ensure IT policies and security guidelines are followed by end-users.
• Provide support for remote users via remote desktop tools, and mobile device management.

• Minimum of 3 years of experience in IT Support as level 3 engineer.
• Strong hands-on experience with Microsoft 365 administration .
• Solid knowledge of Azure Active Directory , and endpoint management tools.
• Solid knowledge of Windows and macOS device management;
• Strong knowledge with Microsoft PowerShell;
• Jira and Confluence administration will be a plus;
• Experience with remote support tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
• Excellent problem-solving and communication skills.
• Strong customer service orientation and ability to handle multiple tasks.

• Modern banking services for millions of Filipinos
• Cutting-edge solutions based on the best world practices and AI implementation
• Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
• A business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
• An environment that allows you to launch new products in 3-4 months
• A basis for expanding into new markets all over the world

• Passionate international team spanning the globe
• Rapid professional growth. Merit (and merit only) rules the day
• Reward for performance and long-term success of Salmon
• Fast track to grow internationally
• New office in Manila, Philippines
• Relocation support for eligible candidates
• Remote and hybrid options
• Medical insurance, health and wellness benefits
• Program of events and activities both online and in person

If you wanna join our team - feel free to apply