Sales Compliance Specialist

3 weeks ago

Santa Rosa, Philippines Asurion Full time

PURPOSE & DESCRIPTION

The Sales Compliance Specialist is a subject matter expert that analyzes sales behavior patterns within call center, in-home, and in-store interactions. This role is responsible for inspecting potential compliance risk and reporting findings to internal leadership. The Specialists review customer interactions and aggregate data to provide actionable insights for various Operations, Support & Product teams.

JOB RESPONSIBILITIES

• Help identify and trend fraudulent activity and compliance issues through interaction analysis

• Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets

• Utilize voice analytics software to find specific call types and create custom views that add business value

• Contribute to ad hoc analytics & inspection projects that support business initiatives

• Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models

• Process ad hoc requests assigned by Compliance leadership for supporting teams/departments

  • Clearly and concisely summarize findings through verbal and written communication
  • Create visual reports that help create narratives to accompany data
  • Demonstrate Core Values and Leadership Principles

WHAT YOU’LL BRING TO THE TEAM

  • Ability to handle sensitive data and discussions in a professional and discreet manner
  • Strong language comprehension, verbal, and written communication skills
  • Strong time management skills
  • Ability to maintain productivity with minimal direct supervision
  • Analytical, problem solving, outside-the-box, and solution-oriented thinking
  • Technical skills and ability to learn

DESIRED QUALIFICATIONS

  • Bachelor’s Degree or equivalent work experience in a relevant field
  • Minimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality or related field preferred
  • Microsoft Office Suite
  • Power BI knowledge (preferred)
  • Demonstrated ability to consistently achieve all performance metrics

WORKING CONDITIONS

  • Shifts are typically comprised of an 8-hour day at a computer workstation.
  • Overtime may be required according to business needs.
#J-18808-Ljbffr

  • Compliance & Monitoring Specialist

    1 week ago

    Santa Rosa, Philippines Sinch Full time

    About Sinch Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns,...

  • Permit Specialist

    2 weeks ago

    Santa Rosa, Philippines TaxValet — Fractional Sales Tax Department Full time

    About TaxValet We are a fast-growing, fully remote, financially stable, and profitable business with an AWESOME team of 60-ish teammates. We are a certified B-Corporation and a "give 1%" organization, dedicating 1% of profit, employee time, and service time to nonprofits. TaxValet is a fractional sales tax department that handles everything for clients, from...

  • Sales Development Specialist

    3 weeks ago

    Santa Rosa, Philippines Snatch UP Full time

    Overview Lead Generation Specialist position in Pasig, National Capital Region, Philippines. Remote position with 40 hours/week. Compensation: $2,000 USD/month. Join a dynamic startup environment and grow your career in media sales. Are you passionate about media sales and eager to make an impact? You will thrive in a fast-paced environment and showcase your...

  • Lead Generation

    1 week ago

    Santa Rosa, Philippines Prime System Solutions Full time

    Overview We are seeking a results-driven Lead Generation / Sales Specialist with a proven track record of converting leads into closed deals and demonstrated success working with U.S.-based clients. This role is ideal for a highly motivated team player with excellent communication skills who thrives in a performance-driven environment and is comfortable...

  • Appointment Setter

    3 weeks ago

    Santa Rosa, Philippines Buscojobs Full time

    Admin Support/Customer Success/Escalations Specialist Posted 377 days ago Job Description Permanent This is a remote position. Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will...

  • E-Commerce Sales Outreach Specialist

    1 week ago

    Santa Rosa, Philippines TalentPop App Full time

    Overview Join TalentPop – Where Top Performers Thrive. At TalentPop, we partner with some of the fastest-growing e-commerce brands to deliver world-class customer experiences and drive revenue through smart, strategic support. We’re expanding our Sales Outreach Team and looking for high-performing individuals who are passionate about sales, customer...

  • US Tax Specialist

    3 weeks ago

    Santa Rosa, Philippines OnlyExperts llc Full time

    Job Description Job Title: US Tax Specialist - Tax AccountantQualified Tax Filer (Enrolled Agent with Sales Tax Filing Expertise) Position Overview We are seeking a dedicated and experienced Tax Filer who is an Enrolled Agent (EA) with expertise in QuickBooks Online Accountant (QBO), bookkeeping, ProConnect Tax, and U.S. sales tax filings. The ideal...

  • Tax Filing Specialist

    3 weeks ago

    Santa Rosa, Philippines RemoteVA Full time

    RemoteVA Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Tax Filing Specialist role at RemoteVA RemoteVA Manila, National Capital Region, Philippines 4 days ago Be among the first 25 applicants Join to apply for the Tax Filing Specialist role at RemoteVA This range is provided by RemoteVA. Your...

  • Virtual Sales Coordinator

    18 hours ago

    Santa Rosa, Philippines Business Development Full time

    Career Opportunities with UniTrust Financial Group A great place to work. Careers At UniTrust Financial Group Current job opportunities are posted here as they become available. Location: Remote (Work From Home)Work Hours: Flexible Schedule | Full-Time Only About InsuraTec Services Group: InsuraTec Services Group provides top-tier life insurance and...

  • Lead Generation Specialist

    1 week ago

    Santa Rosa, Philippines Hireframe Full time

    We are looking for the next great Lead Generation Specialist to join our team! This is a non-voice and work-from-home position. The Lead Generation Specialist will join a United States based Technology company and be responsible for researching industries, companies and individuals for sales and account development purposes. This is a great job opportunity...