Customer Experience Ambassador

4 weeks ago

Pateros, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

Job Responsibilities:
  • Assist walk-in subscribers with their concerns and queries.
  • Sell all products and services to walk-in customers.
  • Perform product demonstrations.
  • Accept, screen, evaluate, and approve documents received from subscribers.
  • Practice timely and efficient customer delivery to achieve targets for the entire team.
  • Comply with agreed shift schedules and attendance policy, including pre-approval of overtime availment.
  • Keep the workplace clean and compliant with established 5S standards and company policies.
  • Execute functions as required by Iris system policies and procedures, including cashiering functions and monitoring of after-sales transactions.
  • Encode all transactions passed on to other support groups.
Key Performance Indicators (KPIs):
  • Achieve Store’s sales and revenue targets.
  • Achieve favorable results for Line Wait and CSAT/MSP, ensuring customer service delivery targets are met.
  • Achieve all standards in SLA for all transactions.
  • Achieve minimal or zero exceptions.
  • Full training compliance, including attendance and passing of all examinations.
Top Deliverables:
  • Achieving and exceeding sales targets.
  • Maintaining high levels of customer satisfaction.
  • Implementing effective visual merchandising strategies.
  • Optimizing store operations for efficiency and profitability.
  • Developing and leading a high-performing store team.

Certifications in retail management, customer service, or sales techniques may be advantageous but are not mandatory for all positions.

Globe is an Equal Opportunity Employer, and our hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle.

At Globe, we create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

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