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Team Leader l Hybrid l Giga Tower l TECH ACCOUNT URGENT HIRING
4 weeks ago
Experience in leading teams in customer support via voice and chat support or a call center environment
Advanced customer focus and customer service skills
Exceptional training and coaching skills to motivate employees
Great verbal and written communication skills
Have full understanding of creating and implementing scheduling and task distribution
Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast paced environment, able to deal with rapid change and ambiguity
Strategic thinker with strong analytical and problem-solving skills
3+ years of experience in team management, managing 20+ FTE
3+ years of people management experience, including managing leaders, and a strong desire to develop team members
Passion to create an exceptional experience and provide outstanding customer support
Strong practical experience with Excel (PivotTable, Charts, Statistical functions)
Amenable to work in a Hybrid set up at Giga Tower/Bridgetowne
Job Details- Seniority level: Associate
- Employment type: Full-time
- Job function: Management, Administrative, and Customer Service
- Industries: Business Consulting and Services
