
ServiceNow Specialist II
6 days ago
Job Details
Helpdesk Technician ServiceNow Specialist, Senior Pasay, Posted:7/18/2025 Job Description Job ID#:
61070
Job Category:Helpdesk Technician
Position Type:Full Time
Duration:Long Term
Remaining Positions:1
Details: Key Job Responsibilities & Essential Functions
- Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
- Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
- Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
- Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
- Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant
- Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
- Proven capability to work well under pressure and within tight deadlines
- Dedicated leader recognized for team building skills and amazing client service
- Deepknowledge of ServiceNow architecture and concepts
- Experience implementing and maintaining service management processes and tools
- Experience working closely with SME's, project managers, and process owners to collect business requirements
- Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
- Knowledge of Agile/Scrum methodology
- Minimum 4 years of ServiceNow development/administration experience
- ServiceNow Certified System Administrator - required
- Additional ServiceNow Certifications - highly desired
- Certified Implementation Specialist - ITSM (or any other module/suite)
- Certified Application Developer
- Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)
- Deep technical and process knowledge of key ServiceNow modules and concepts must include
- Incident
- Change
- Problem
- Service Catalog
- Service Requests
- Service Portal
- Notifications
- Surveys
- Expertise in ServiceNow Development and Administration techniques:
- Server/Client side scripting
- Request Fulfillment workflow development
- UI Policy development
- Business Rules
- UI Pages
- UI Actions
- ACLs
- Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques
- REST APIs
- File import - Import sets/transform maps
- Orchestration
- LDAP integration
- Experience working in an agile environment utilizing Story/Defect methodology
- Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
- Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
- Some experience working on projects outside of core ServiceNow ITIL/IT Service Management processes (CSM, ITBM or GRC) would be a plus
- ITIL V3 certification preferred
Pay Range:
Based on Experience
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