Call Center Agent

Call Center Associate

Posted today

Job Description

Note: This job description contains information for Sapient Global Careers related to outsourcing services. The role focuses on handling customer interactions and delivering service excellence for clients in a call center environment.

Sapient Global Careers is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium-based enterprises. As an outsourcing firm, the primary goal of Sapient is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.

Job Qualifications :

• Must have strong verbal and written English communication skills
• 35 kilometers away from the site
• Can do onsite work in Baguio

Responsibilities :

• Effectively manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies

Sapient BPO to Its Employees :

• HMO and dental coverage from Day 1 of employment
• Meal and other allowance
• Continuous education assistance and skills enhancement through training & personal development programs
• Paid Vacation and Sick Leave
• Office spaces with comfortable sleeping quarters
• Performance Incentives to improve effectivity
• Company Sponsored Team events to promote Team Efficiency
• Other Work-Life Balance Programs

Job Types : Full-time, Fresh graduate

Salary : Up to Php20,000.00 per month

Benefits :

• Paid training

Schedule :

• 8 hour shift

Supplemental pay types :

• 13th month salary
• Bonus pay
• Yearly bonus

Education :

• Junior High School (preferred)

Language :

• English (preferred)

Customer Service Representative

Posted today

Job Description

Overview
Our Customer Service Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications :

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP BGIO

Job Types : Full-time, Permanent

Salary : Php21,000.00 - Php22,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

Baguio Customer Service Representative (Healthcare

Baguio, Benguet M&J Solutions Provider Inc.

Posted today

Job Description

QUALIFICATIONS :

• At least BPO Experience
• Willing to start ASAP and to work in graveyard or shifting schedule
• Excellent English communication skills
• Strong comprehension skills

RESPONSIBILITIES :

• Answer courteously inbound calls
• Respond to customer inquiries
• Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve customer services
• Manage and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers
• Build customer loyalty by follow-up of customer calls. Evaluate the problems of the customers and provide logical lasting solutions

Salary : From Php17,000.00 per month

Benefits :

• Paid training

Schedule :

• 8 hour shift
• Evening shift
• Night shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Performance bonus
• Yearly bonus

Application Question(s) :

Education :

• Bachelor\'s (preferred)

Experience :

• BPO: 1 year (preferred)

Call Center Agents, Easy Accounts - Tempo Wfh

Posted today

Job Description

What we can offer?
- HMO Benefits
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
- Guaranteed this is a one-day hiring process.

Responsibilities

• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer\'s needs
• Data entry in various platforms

Qualifications

• College grads with/without work exp.
• Senior high grad with/without work exp. (any field)
• College undergraduate with 60+ units earned with/without work experience (any field)
• High school graduate (grade 10) with 2 years or more work exp. (any field)
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Job Types : Full-time, Permanent, Fresh graduate

Salary : Php15,000.00 - Php18,000.00 per month

Benefits :

• Additional leave
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided
• Work from home

Schedule :

• Day shift
• Night shift
• Rotational shift

Supplemental Pay :

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Tips
• Yearly bonus

Language :

• English (preferred)

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