Contracts Management Coordinator

4 weeks ago

Taguig, Philippines Canon Business Services ANZ Full time

Join to apply for the Contracts Management Coordinator role at Canon Business Services ANZ .

About Canon Business Services: Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations to support growth. We work with customers to deliver bespoke solutions designed to meet and exceed business needs, overcome challenges, and free teams to focus on what sets them apart. We are trusted by industry leaders for our dedicated customer focus and agile approaches to solving clients’ key challenges, delivering reliable, scalable, and cost-effective solutions.

When you join Canon Business Services Centre, you’ll find a rewarding culture that supports career progression and aligns with the group’s success.

Essential Duties
  • Proactively manage and maintain all aspects of the Service/Lease contract life cycle.
  • Ensure accurate and timely invoicing of revenue, in line with Sales Channel.
  • Ensure the customer has a consistent and positive experience of Canon for the duration of their contracts.
  • Achieve agreed SLAs and KPIs in support of team goals
  • Maximise contract billing
  • Manage, Maintain and bill customers
  • Obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
  • Work closely with key stakeholders to ensure contracts are created and administered accurately
  • Manually create Service and Lease contracts in Oracle, as required.
  • Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA’s
  • Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination suspense account; manage lease data by completing rollovers, terminations and renewals accurately.
  • Respond and resolve all customer issues and enquiries within the agreed SLA time frames.
  • Work with Accounts Receivables to resolve disputes and minimise aged debt issues.
  • Liaise with relevant key stakeholders to ensure contracts are effectively maintained.
Qualifications
  • Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue and customer satisfaction.
  • Previous Industry Experience: customer centric, accurate data entry and strong analytical skills.
  • Bachelor’s Degree in any business-related discipline
  • Strong communication skills to understand internal and external customer issues and to exceed customer expectations.
  • Proactive and problem-solving skills
  • Excellent organisation and planning skills
  • Attention to detail and quality conscious
  • Able to interpret, manipulate and use different forms of complex data

If this sounds like you, we’d love you to apply. We believe in an inclusive and diverse workforce. Flexible working arrangements are encouraged where possible to support work-life balance. All applicants must be eligible to work in the country of application. This is an equal opportunity employer.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Administrative
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