Digital Functional Coordinator

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Digital Functional Coordinator

Posted 1 day ago

Job Description

The Functional Coordinator will act as the key partner for our global Business Units to oversee the end-to-end global registration process including configuration, issue resolution and on-site management. You will gather the requirements from the Business and coordinate all the activities to configure online registration into the eCommerce platform (Magento).

Accountabilities
  • Responsible for ensuring all in-house registration requirements are gathered from the Business Units and briefed into the Functional Support Analysts
  • Act as key liaison / account manager between the BU and the Functional and Technical teams. Be first point of contact for all issues and ensure communication flows to the BU key contacts in a timely manner
  • Validate issues raised by BUs and escalate where required
  • Manage the daily workload of the Functional Support team
  • Understand the complex RX product architecture and the end-to-end processes, and the impact of these have on Mercury registration. Be able to identify if an issue is likely to be configuration or technical
  • Sugest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teams
  • Build strong relationships with the Functional Support Analyst and technical teams
Qualifications/Requirements
  • Bachelor's Degree holder
  • 3+ years of working experience in a related field
  • Basic knowledge on any CMS tools (such as AEM or HTML/web design) and ecommerce system (Magento/Shopify)
  • Experience working with digital product teams
  • Effective communication of complex technical information
  • Excellent verbal and written communications skills in business English
  • Experience working with a multi-cultural organization across time zone and country boundaries
  • Experience working with the software development lifecycle
  • Strong project management and stakeholder management

What we offer

At REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC., we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for professional development, and a range of benefits to support your overall well-being.

Digital Functional Coordinator

Posted today

Job Description

The Functional Coordinator will act as the key partner for our global Business Units to oversee the end-to-end global registration process including configuration, issue resolution and on-site management. You will gather the requirements from the Business and coordinate all the activities to configure online registration into the eCommerce platform (Magento).

Responsibilities
  • Gather in-house registration requirements from Business Units and brief into the Functional Support Analysts
  • Act as liaison between BU and Functional/Technical teams; be the first point of contact for issues and ensure timely communication
  • Validate issues raised by BUs and escalate where required
  • Manage the daily workload of the Functional Support team
  • Understand RX product architecture and end-to-end processes and their impact on Mercury registration; identify configuration vs. technical issues
  • Suggest and implement best practices in collaboration with Mercury product and Product Success teams
  • Build strong relationships with Functional Support Analysts and technical teams

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