Online Business Manager

Overview Part-Time (high potential to scale up to full-time) Responsibilities Oversee, optimise, and manage business systems and tech stack (primarily Go High Level). Build and maintain automated workflows and pipelines for lead nurturing, onboarding, task assignments, and follow-ups. Document and refine standard operating procedures (SOPs) to ensure consistency across departments. Manage client invoicing cycles, ensuring accurate, timely issuance and follow-up of all invoices. Maintain oversight of client and contractor agreements, ensuring contracts are up to date, correctly stored, and in line with business policies. Liaise with clients regarding billing queries and coordinate with the Managing Director for any exceptions or updates. Team & Project Coordination Use tools like ClickUp and Slack to ensure all team members are aligned and accountable for their deliverables. Monitor timelines, assign tasks, and flag any issues or blockers that could affect service delivery or project deadlines. Lead internal process improvement initiatives across the business. Cross-Functional Collaboration Work closely with the Client Manager to improve and streamline the client journey and support processes. Support the Marketing Assistant in linking campaigns with backend automations, email funnels, lead management, and lead capture processes. Coordinate with the HR Team Lead to ensure internal operations align with VA workflows and team needs. Client Experience Oversight Continuously improve the client onboarding and management process through automation and streamlined touchpoints. Ensure all client-facing systems are user-friendly, branded, and regularly updated. Proactively identify inefficiencies, risks, or gaps and implement preventative solutions. What We're Looking For Proven experience as an Online Business Manager, Operations Manager, or similar role in a digital or service-based business. Advanced knowledge of Go High Level (GHL), as well as project and task management tools such as ClickUp and Slack. Strong understanding of business operations, systems thinking, and automation workflows. Experience with corporate marketing campaigns. Experience with contract and invoice management and maintaining operational compliance. Excellent organisational and time-management skills with strong attention to detail. Ability to work independently and collaboratively in a fast-paced, remote environment. Confident communicator with a proactive, solution-focused mindset. Tools Go High Level ClickUp Slack Adobe/ Canva Pro Email Marketing Platforms (Mailchimp, MailerLite, or similar) ChatGPT and other AI tools Google Workspace (Docs, Sheets, Drive) About Tempo Co. Tempo Co. is an Australian agency that connects small to medium businesses, service providers, coaches, therapists, and creatives with top-tier virtual assistants. We specialise in handling behind-the-scenes operations, enabling our clients to focus on their passions and grow their businesses. About the Role The Online Business Manager (OBM) plays a vital role at Tempo Co., ensuring the business runs like clockwork. This role is responsible for managing and improving systems, processes, workflows, and business operations across the company. Working primarily in Go High Level (GHL), the OBM will oversee the day-to-day functioning of operations, coordinate with key team members, and ensure the smooth delivery of client and internal services. You’ll work closely with the Managing Director, Client Manager, HR Team Lead and Marketing Assistant to ensure aligned execution of business goals, while also managing invoicing, client contracts, and automation workflows that keep the business efficient, scalable, and client-focused. Why Work with Tempo Co? At Tempo Co, we are committed to building long-term, meaningful careers for Filipino Virtual Assistants. As part of our team, you’ll enjoy: Long-term remote placements with stable international clients Growth opportunities A supportive, human-first remote work culture Competitive pay rates Paid Philippine holidays (after regularisation) #J-18808-Ljbffr