Service Desk Analyst L-1

2 weeks ago


Quezon City, Philippines Stark Asia Solutions Inc. Full time

Overview An Service Desk Analyst L-1 provides advanced technical support for more complex issues. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. They collaborate with other IT teams to resolve complex problems, ensuring a high level of service and user satisfaction. Work Location & Setup Work Locations: Eton Centris, Quezon City Work Setup: 24/7 Support | Shifting Schedule | Onsite Responsibilities Provide 24/7 technical support and troubleshooting assistance. Monitor and respond to system-generated alerts from Microsoft Teams Rooms Pro Management Portal. Troubleshoot AV equipment issues in meeting rooms, including sound and video quality. Deliver exceptional service and ensure a positive user experience. Effectively communicate updates, changes, and solutions to users. Maintain and proactively check AV systems for reliability and performance. Stay updated on the latest tools, software, and industry best practices. Ensure compliance with company standards in all resolutions. Qualifications At least Highschool graduate (Diploma is a must) Bachelor's degree in IT, Computer Science, or a related field (preferred). Experience Minimum of 18 months technical support or service desk experience. Technical Expertise & Domain Knowledge Security & Compliance Knowledge of device compliance and Windows update policies. Mobile Support Experience setting up mobile devices for work-related functions. Familiarity with Intune and authentication practices. Network Connectivity Troubleshooting Strong understanding of corporate and home network connections. Proficient in VPN setup and troubleshooting. Messaging & Office Products Expertise in email server troubleshooting, Outlook setup, and error resolution. Proficiency in Outlook 2016, Office integration, and Microsoft Teams. Familiarity with macOS, ServiceNow, and cloud-based applications. Operating Systems & Hardware Experience troubleshooting hardware issues remotely. Internal Applications & Conferencing Understanding of cloud-based applications. Expertise in Microsoft Teams installation, navigation, and collaboration tools. #J-18808-Ljbffr



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