Process Improvement Specialist for Awesome CX by Transcom
2 weeks ago
Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a Process Improvement Specialist for our Awesome CX by Transcom Davao site. This role will focus on optimizing customer care processes within the BPO partners operations by aligning them with the brands quality standards and strategic goals, while driving workflow improvements, efficiency, and collaboration. Process Evaluation And Alignment Assess current customer care processes within the BPO setup to ensure alignment with the brands objectives, policies, and KPIs. Identify inefficiencies and recommend process improvements that adhere to the brands quality and operational standards. Collaboration With Brand Partner Act as the primary liaison between the brand and the BPO partner for all process improvement initiatives. Ensure consistent communication with the brands stakeholders to prioritize and align on process improvement objectives. Provide regular updates and insights to the brand on process enhancements and performance metrics. Improvement Planning And Implementation Design and implement scalable and measurable process improvements that enhance service quality and operational efficiency. Partner with BPO leadership to pilot new workflows, tools, or methods, ensuring smooth transitions and minimal disruptions. Training And Change Management Collaborate with the BPO training team to roll out updated procedures, tools, and best practices. Support the change management process to ensure BPO staff adoption and sustained improvements. Technology Optimization And Integration Review the BPO partners technology stack (CRM, customer contact methods (chat/email/voice), AI tools) and identify opportunities for optimization in line with the brands preferred systems. Coordinate with the brands IT and operations teams to implement integrated solutions. Performance Monitoring And Reporting Define and monitor KPIs to evaluate the success of implemented process improvements, focusing on metrics such as customer satisfaction, first-contact resolution, and operational efficiency. Provide detailed reports to both the BPO partner and the brand, showcasing progress, challenges, and recommendations. Continuous Improvement Culture Foster a collaborative, customer-centric culture of continuous improvement within the BPO team. Organize joint workshops, brainstorming sessions, and training programs to promote engagement and drive sustained results. Bachelors degree in Business Administration, Operations Management, or a related field (Masters degree preferred) 15 years of experience in process improvement, ideally in a BPO or outsourced customer care environment Demonstrated experience in collaborating with brand partners and cross-functional teams Strong analytical and problem-solving skills, with the ability to manage complex, cross-company processes Expertise in process improvement methodologies such as Six Sigma, Lean, or Kaizen Proficiency in tools like Microsoft Office Suite, process mapping software, and data analytics platforms Excellent communication, negotiation, and interpersonal skills to collaborate across organizational boundaries Customer-centric mindset with a strong focus on delivering brand-aligned service Ability to build strong relationships with both BPO and brand stakeholders Adaptability to work across different organizational structures and cultures Strong project management and change management skills Lean Six Sigma (Green Belt or higher) or similar certifications are a plus #J-18808-Ljbffr
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Video Editor for Awesome CX by Transcom
2 weeks ago
, Davao Region, Philippines Awesome CX Full timeVideo Editor Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Video Editor for our Awesome CX by Transcom Davao site. This role is responsible for processing raw video files into formatted content and handling all technical aspects of the process. Also, identifying jobs with known issues and routing those to...
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, Davao Region, Philippines Awesome CX Full timeCorporate Recruitment Specialist for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Corporate Recruitment Specialist for our Awesome CX by Transcom Davao site. This role will focus on managing end-to-end recruitment processes, generating reports, coordinating with stakeholders...
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Senior Accountant for Awesome CX by Transcom
4 weeks ago
, Davao Region, Philippines Awesome CX Full timeAwesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Senior Accountant for our Awesome CX by Transcom Davao site. This role will focus on the day-to-day management of general accounting operations, including reconciling account balances and bank statements, maintaining the general ledger, and preparing for...
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, Davao Region, Philippines Awesome CX Full timeOverview Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Project Management Coordinator for our Awesome CX by Transcom Davao site. This role will focus on coordinating project setups, managing documentation, issuing POs, tracking milestones, and supporting daily administrative tasks. Join our Awesome CX by...
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Accounting Associate for Awesome CX by Transcom
4 weeks ago
, Davao Region, Philippines Awesome CX Full timeOverview Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be an Accounting Associate for our Awesome CX by Transcom Davao site. This role will focus on supporting the finance team with accounts payable (AP), accounts receivable (AR), and general ledger (GL) tasks. Responsibilities Assist with accounts payable...
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Team Leader for Awesome CX by Transcom
3 weeks ago
, Davao Region, Philippines Awesome CX Full timeAwesome CX by Transcom is looking for talented individuals to join our Awesome team! Team Leader – Transcom Davao Be a Team Leader for our Awesome CX by Transcom Davao site. This role will focus on managing and leading a team to ensure the delivery of a superior customer experience while achieving client targets and service level components....
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, Davao Region, Philippines Awesome CX Full timeSenior Accountant for Awesome CX by Transcom Davao (NetSuite Experience Needed) Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Senior Accountant for our Awesome CX by Transcom Davao site. This role will focus on handling month‑end close, reconciliations, accounts payable/receivable, and cash management...
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Senior Data Analyst for Awesome CX by Transcom
3 weeks ago
, Davao Region, Philippines Awesome CX Full timeSenior Data Analyst for Awesome CX by Transcom - Davao Join our Awesome CX by Transcom Family as a Senior Data Analyst Be a Senior Data Analyst for our Awesome CX by Transcom Davao site. This role is pivotal in building dynamic dashboards, forecasting demand, and collaborating cross‑functionally to drive strategic growth. Strong SQL, Python, and data...
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Davao City, Philippines Awesome CX Full timeJunior IT Helpdesk Support for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Junior IT Helpdesk Support for our Awesome CX by Transcom Davao site. This role focuses on providing first‑level technical support to the teams operation, ensuring smooth operations and helping...
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, Davao Region, Philippines Awesome CX Full timeSenior Accountant for Awesome CX by Transcom Davao (NetSuite Experience Needed) Be among the first 25 applicants. Awesome CX by Transcom is looking for talented individuals to join our team as a Senior Accountant for our Davao site. This role focuses on handling month‑end close, reconciliations, accounts payable/receivable, and cash management while...
