Customer Experience Specialist

3 days ago

Leyte, Philippines ACCPRO INTERNATIONAL Full time ₱240,000 - ₱300,000 per year

Location: Baybay, Leyte

Interview Mode: face to face (Onsite)

Work Set-up: Onsite

Work Schedule: Monday - Friday (Night shift )

RESPONSIBILITIES:

  • Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.
  • Represents the brands to which he/she is assigned and familiarizes themselves with each brand's online selling policies.
  • Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces.
  • Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams.
  • Provides customers with shipment status updates.
  • Confirms, cancels, and processes refunds for orders as needed.
  • Sends out notifications for order delays.
  • Coordinates with shipping carriers to investigate lost packages and defective product claims.
  • Builds customer trust and earns positive feedback.
  • Updates internal tools, such as spreadsheets.
  • Helps maintain excellent metrics on Amazon and other marketplaces.
  • Handles special projects assigned by the Manager.
  • Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed

ESSENTIAL REQUIREMENTS:

  • Can work on night shift.
  • Willing to work on weekends with a rotational schedule
  • Confident in speaking American English and good at writing emails
  • Ability to multitask
  • Good computer skills and knows how to navigate the internet
  • Good Attendance record in previous employment
  • Great contributor even on matters outside his/her scope
  • Detail-oriented and highly organized

Job Types: Full-time, Fresh graduate

Pay: Php20, Php25,000.00 per month

Application Question(s):

  • Are you a fresh graduate?
  • What course did you graduate from?
  • Are you available to work at night shift with working onsite in Baybay, Leyte from Monday to Friday?
  • Current Location:
  • Previous/Current Salary:
  • Expected Salary:
  • Active email:
  • Active mobile/viber:
  • Are you amenable to do a face to face interview?

Work Location: In person

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