Customer Care Associate

Overview Customer Care Associate at Remote (Remote) Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. All positions are fully remote. Responsibilities Responsible for solving tickets per week across various Remote verticals Maintain productivity standards, while ensuring high attention to detail with a focus on the customer journey and customer advocacy Respond within agreed Service Level times to standard tickets via email and live messaging across all verticals Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales Be the voice and ear for our users Requirements Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support Experience using CRM tools to manage customer interactions and support workflows Proven ability to collaborate with multiple stakeholders who have varying priorities Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably Fluent in written and spoken English Nice-to-have Experience working remotely or in a fast-growing organization Familiarity with HR, Payroll, Healthcare, and/or Pension systems Practical information Reporting to: Manager, Customer Success Team: Customer Success Location: This is a location-specific position; potential hires in New Zealand, The Philippines, Japan or Australia Start date: As soon as possible Application process Asynchronous profile review Interview with recruiter Interview with hiring manager Role Play live session Prior employment verification checks Asynchronous offer Salary and benefits Remote’s Total Rewards philosophy ensures fair, unbiased compensation and fair equity pay along with competitive benefits in all locations. We pay above in-location rates to support global talent-hiring. Salary ranges are determined by role, level and location; actual base pay depends on location, skills, experience, training, business needs and market demands. The annual salary range for this full-time position is $14,450—$32,500 USD. Benefits include: work from anywhere, flexible paid time off, flexible working hours (async), 16 weeks paid parental leave, mental health support services, stock options, learning budget, home office budget & IT equipment, and budget for local in-person social events or co-working spaces. How you’ll plan your day (and life) We work async at Remote, so you can plan your schedule around your life. Your life-work balance is important and you will be encouraged to put yourself and your family first, with work fitting around your needs. Read more at remote.com/async. How to apply Fill out the form below and upload your CV in PDF format Submit your application and CV in English If you don’t have an up-to-date CV, you can include your LinkedIn profile Equal opportunity and inclusivity Remote encourages applicants from all backgrounds and identities and supports accommodations. If you need an accommodation, request one from your recruiter. We collect demographic data to stay accountable to our EEO goals; providing data is voluntary. Remote embraces AI as a tool while prioritizing human creativity and expertise. For AI guidelines information, see the provided reference. Application note: we accept applications on an ongoing basis. #J-18808-Ljbffr