Senior Enterprise Renewals Specialist

7 days ago

Quezon City, Philippines SupportNinja Full time

Work Setup Hybrid Setup at Sanctum, SM North - EDSA, QC (Onsite for at least once a month/whenever needed) Device Provision: Company provided Start Date: ASAP Responsible for customer facing conversations and negotiations relating to renewing, up‑selling, and closing SaaS license contracts for a pool of accounts. This role is a floating resource, available for Renewal Managers to engage as needed in escalated renewal situations and will also support the Team Lead in process reviews and compliance service. What does a day in the life of an Enterprise Sr. Renewals Specialist look like? Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases). Accountable for timely subscription renewals for customer in assigned territory. Accurately forecasts risks and opportunities in territory. Educates customers on business practices and associated contractual implications. Ensures customer awareness and understanding of applicable product elements. Maintain account team relationships and transfers leads as appropriate. Prepares correct Order Forms and Proposals. Work closely with finance and legal teams to ensure all contracts meet customer and company needs. Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business. What are the required qualifications of an Enterprise Sr. Renewals Specialist? 3-5 years of experience in renewals, customer success, sales, account management or equivalent customer facing role preferably in a SaaS industry 4-year college degree or equivalent business experience Experience recording information in Salesforce or similar CRM system preferred (not required) Ninja Perks and Benefits *Full time employees Competitive compensation Adherence to government‑mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program Beautiful office space (for onsite employees) Free lunch provided daily (for onsite employees) Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready? If you are interested, you can access your instant interview here: Visit our Facebook page to find out more: #J-18808-Ljbffr

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