Quality Team Lead

2 weeks ago

Taguig, Philippines Tech Mahindra Full time

Get AI-powered advice on this job and more exclusive features. At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world. Why You’ll Love It Here Growth you can see – promotions and career paths await Learning that sticks – trainings to sharpen your skills A workplace that cares – inclusive, supportive, and people-first Rewards when you refer friends to join the team Lead and mentor the quality team to ensure high performance Drive process improvement initiatives and apply quality tools for performance measurement and standardization Ensure strict process compliance across operations Plan and manage effective resource utilization aligned with process targets Monitor and track process parameters critical to quality and performance Adopt best practices to consistently meet and exceed SLA requirements Contribute to both short-term and long-term process goals Ensure client quality targets are consistently achieved and surpassed Champion quality initiatives across the team What We’re Looking For Undergraduate or graduate in any discipline 3–4 years of relevant experience in BPO transactional quality Excellent written and verbal communication skills Strong people management and leadership capabilities Exceptional interpersonal and influencing skills Strategic thinker with the ability to develop business plans Business-oriented mindset focused on growth, revenue, and opportunity Proficient in Excel, quality tools, data analysis, and reporting Strong problem-solving and lateral thinking abilities We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork. If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started. #J-18808-Ljbffr

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines R1 RCM Full time ₱1,500,000 - ₱2,500,000 per year

    As our Team Lead - Process Quality, you'll lead a team of quality analysts to ensure every customer interaction meets our high standards. You'll monitor calls, analyze performance data, and collaborate with operations to elevate service quality.Your Key ResponsibilitiesMonitor and evaluate customer calls and interactions using QA toolsAnalyze performance...

  • Quality Assurance Lead

    4 weeks ago

    Taguig, Philippines YONDU INC. Full time

    About the role: As the Quality Assurance Lead at YONDU INC., you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high-quality software products. This full‑time role is based in Taguig City, Metro Manila and is critical in supporting the Information & Communication Technology and Testing & Quality Assurance...

  • Quality Assurance Lead

    4 weeks ago

    Taguig, Philippines Yondu, Inc. Full time

    Yondu, Inc. Taguig, National Capital Region, Philippines About The Role As the Quality Assurance Lead at YONDU INC., you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high‑quality software products. This full‑time role is based in Taguig City, Metro Manila, and is critical in supporting the Information &...

  • Quality Assurance Lead

    1 week ago

    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱2,000,000 - ₱2,500,000 per year

    About the role: As the Quality Assurance Lead at YONDU INC.', you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high-quality software products. This full-time role is based in Taguig City Metro Manila and is critical in supporting the Information & Communication Technology and Testing & Quality Assurance...

  • Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines ING Full time ₱1,500,000 - ₱3,000,000 per year

    REQ 26/08/2025IT EngineeringTaguig, FilipijnenING HubsING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines JLL Business Services Full time ₱480,000 - ₱720,000 per year

    Job DescriptionFacilities Coordinator – SupervisorPosition OverviewThis position is responsible for leading and supervising a team of Facilities Coordinators while providing comprehensive oversight of IFM (Integrated Facilities Management) operations remotely. The Facilities Supervisor ensures strategic management and coordination of facility services...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines ING Full time ₱1,500,000 - ₱3,000,000 per year

    REQ 26/08/2025IT EngineeringTaguig, FilipijnenING HubsAt ING we value and support our employees before recruiting eternal talent. If you think this vacancy is the right net step in your ING career, we'd encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines...

  • Quality Assurance Lead

    3 weeks ago

    Taguig, Philippines Globe Telecom Full time

    Job Description The Quality Management Manager is accountable for guaranteeing the quality of services rendered by third‑party vendors are performed with high quality, accuracy, and efficiency, supporting EG’s overall success. He/She works and collaborates closely with the vendors to develop, implement, and maintain quality standards and procedures that...