Technical support Representative
2 weeks ago
The Role
Metacom Solutions is an information technology and services company based out of the Philippines.
Responsibilities- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Customer Service or Helpdesk / Technical Support role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have excellent communication and interpersonal skills.
- You are adaptable and thrive in changing environments.
- You possess strong analytical skills and are comfortable dealing with numerical data.
- You are a strong networker & relationship builder.
- Amenable to work onsite in Pampanga.
- Opportunity to make a positive impact
- Opportunity within a company with a solid track record of performance
- Leadership Role
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