Collections/Accounts Receivable Specialist

3 days ago

Taguig, Philippines OPENLANE Full time

Collections/Accounts Receivable Specialist – Night Shift OPENLANE – Taguig, National Capital Region, Philippines We are looking for a self‑driven and competent AR Specialist to join our team This position requires strong organizational skills, with the ability to prioritize and meet deadlines. The candidate will be detail‑oriented and accurate, display strong verbal and written communication skills, and work well in a fast‑paced environment. As a member of the team, you will report to the Accounts Receivable Supervisor & Manager. The candidate will receive plenty of training to meet the required responsibilities. This role works from 8:00 PM to 5:00 AM, Tuesday through Saturday, following the U.S. holiday schedule while still receiving compensation for Philippine holidays. Job duties include, but are not limited to: Complete a daily call count of at least 35 calls. Contact customers and discuss their overdue payments. Handle inbound calls. Identify outstanding accounts receivable for follow‑up via email and paper mail. Investigate historical data for debts and bills to determine payment patterns. Take actions to encourage timely payments, up to and including outside collections. Process payments and refunds (via credit cards, ACH, paper checks, etc.). Resolve billing issues and customer inquiries. Resolve customer credit issues (NSF checks, changed ACH information). Contact clients via email and voice call to discuss their overdue payments and build relationships. Update account status records in accounting and customer management system. Prepare and present reports on collection activities and progress. Requirements: Proven experience as a Collection Specialist or similar role. Excellent knowledge of billing procedures. Knowledge of various collection techniques. Working knowledge of Google applications and NetSuite is a plus. Comfortable working with targets and meeting deadlines. Problem‑solving and critical‑thinking skills. College graduate. Accounting experience is a plus. Seniority level: Entry level Employment type: Full‑time Job function: Accounting/Auditing and Finance Sound like a match? Apply Now – We can't wait to hear from you #J-18808-Ljbffr

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