Customer Specialist – Iloilo City Site

3 weeks ago

Philippines WNS (Holdings) Limited (ADR) Full time
Customer Specialist – Iloilo City Site (Experienced)
  • Full-time

Why Join Us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy a wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1 . Also contribute to society through our WNS Cares Foundation , where you have the opportunity to support meaningful initiatives and make an impact in the community.

About WNS:

WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 11,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

Responsibilities:

Communicate with customers in a professional manner and provide solutions for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing customer support.

Minimum Requirements:

  1. Insurance Account: Completed 2 years in college, with 1 year BPO experience or College Graduate with no BPO experience required.
  2. Travel Account: High School Graduate, preferably with 6 months BPO experience.
  3. Healthcare Account: High School Graduate with at least 1 year BPO experience.
  4. Banking and Finance Account: High School Graduate with at least 6 months BPO experience preferably in a Banking or Financial Account.

Additional Requirements:

  • Good customer service skills.
  • Willing to work onsite and on shifting schedules.
  • Can start ASAP.

Note: For applicants falling under the new K-12 Curriculum, graduates of Senior High School are required; however, under the old (before K-12) curriculum, High School Graduates are welcome to apply. Education proofs to be submitted at the time of joining/offers.

Benefits and Company Perks:

  • Structured career path.
  • Growing and expanding team – more internal career progression opportunities for all.
  • Safe work environment.
  • Free HMO Coverage from Day 1, including your dependents.
  • Skills Training opportunities.
  • Paid Leaves.
  • Annual appraisal.
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